Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics, and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight. www.amherst.com.

The Leasing Operations SUPERVISOR oversees and manages Main Street Renewal’s Leasing Operations team. The Leasing Operations SUPERVISOR works with internal departments to ensure that the appropriate support and process implementation

• Own the operations team at a day-to-day level, ensuring the smooth operation of the team and the timely completion of customer tickets and other operations activities
• Own the operations team at a month-to-month level, ensuring the ongoing evolution and improvement of individuals, process and documentation.
• Communicate directly with team members, branch and ASC leasing and internal departments to properly assess on-going services demands as they relate to the property management system and industry.
• Help support the operations team by providing additional resources to troubleshoot and diagnose reported problems and work to understand and correct problems or discover educational opportunities.
• Build a highly effective and strong team committed to delivering world class customer care and achieving organizational goals. Builds effective team members through recruiting and hiring exceptional candidates, training, performance appraisals, counseling and motivation of individuals. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes.
• Accurately assesses strengths and development needs of team members including timely/specific feedback and performance management. Provides challenging goals, assignments and opportunities for further development.
• Initiate and develop relationships with others throughout the business organization in order to identify and understand customer and business needs; implement solutions to improve effectiveness and results.
• Create and foster a trusting and engaging work environment with a focus on employee retention. Ensure a culture of accountability, integrity and respect.
• Manage team to meet goals within the budget. Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations. Evaluate cost/benefits, make recommendations, develop and oversee implementation plans.
• Manage various projects in support of department initiatives
• Perform other job related duties as assigned.

Qualifications

• High School Diploma/GED required. Bachelor's Degree or equivalent experience preferred.

What we offer:

• A competitive compensation package, annual bonus, 401k match
• Flexible PTO, 8 paid holidays
• Employer-paid benefits (medical, dental, vision, health savings account)
• Professional career development and reimbursement
• Relaxed casual environment and weekly/quarterly office events!

​Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.