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Support Engineer, Level 1

| Austin

Job Overview: 
The Technical Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their expertise and knowledge to help solve security challenges in the real world.

Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

Job Responsibilities: 
1. Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.
Serves as the liaison between Rapid7 and the customer; 
Follows up, tests, and troubleshoots as necessary; 
Partners with development team on root cause analysis; 
Keeps customer informed of case resolution. 
2. Interacts closely with other departments to provide first hand feedback from customers.

Job Requirements: 
Experience

Relevant experience in a similar customer facing role; 
Shines working in high performing team environments; 
Demonstrable command of administering multiple OS’s.

Technical Knowledge & Skills:

Amazing social skills with a passion to work with customers; 
Troubleshooting and understanding of network architecture 
Critical thinking and sound problem solving skills; 
Fantastic oral and written communication; 
Knowledge of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP desired; 
Web application development experience 
Knowledge of one or more programming languages (JavaScript, C#, python or others) 
Understanding of database concepts, functions and SQL queries 
Familiarity with Windows Server 
Familiarity with Internet Information Server 
SSL Certificate management familiarity 
Strong understanding of networking, Web protocols 
Interesting in Web-bases security a plus 
Proficiency with similar applications and Rapid7 products a plus.

Read Full Job Description

Location

Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

Has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!

Chris

Senior Business Development Representative

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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