Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and WeBull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Los Angeles, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

We're seeking an innovative, passionate, and forward-thinking individual to join us as a Support Engineer. This is an opportunity to join a fast-paced team with the urgency of a startup and expertise of an established organization. Due to the space we innovate in, your products will process billions of transactions per day in real-time and power both startup and established industry participants.
What you'll do all day:

• Work with the Apex Crypto Operations and Engineering to support daily trading and systems operations
• Coordinate with our customers when functional or technical questions are raised
• Responsible for adhering to and updating written support, runbook, and supervisory procedures
• Collaborate with internal and external resources to support the successful onboarding of new customers
• Work with third party vendors that integrate with the Apex Crypto platform
• Increase observability of the platform so that it can be better supported

What you need to succeed:

• Bachelor's degree or relevant experience
• 2+ years of work experience, preferably in a relevant securities-related field
• Strong interest in the financial markets and the technologies that support them
• Risk-focused and not afraid to raise issues and escalate appropriately
• Excellent customer service and communication skills
• Experience using and supporting various monitoring and visualization tools
• Strong scripting comprehension with Bash or Python
• Working knowledge of SQL
• Exposure to Kubernetes
• Exposure to IAC tools e.g. Terraform
• Experience with Git/Code repositories
• Highly organized with exceptional attention to detail and follow-through
• Team player with a positive attitude and strong work ethic
• Ability to work in a fast-paced environment
• Must be able to demonstrate good judgment and prioritization in a multi-task environment
• Working knowledge of securities (Equities, Options, FX, Bonds)
• Working knowledge of the FIX (Financial Information Exchange) Protocol
• Ability to work a 10:00AM-6:30PM PT Monday-Friday schedule to support our 24/7 platform
• As part of our interview process, you will meet with members of both our Belfast and US offices.

Life at Apex Fintech Solutions:
We want you to enjoy work, so we invest in your job fun and make it different from any other. Everyone you meet, shares the same values: Open and Honest Communication, Teamwork and Collaboration, Involving Everyone, Leaders Who Serve and Personal Accountability.
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