Systems Administration- Tools Admin

| Austin

Q2 is seeking a Systems Administration – Tools Administrator to join the Q2 Datacenter Operations team. This individual is responsible for the implementation, configuration, and support of the suite of tools for monitoring of the infrastructure and application environments. This includes the monitoring of network, storage, servers, and proprietary hosted applications and will work with others to design, build, implement and maintain the monitoring configurations needed for their systems, as well as train other personnel on the monitoring tools and how to best use them. 

RESPONSIBILITIES: 

  • Perform day-to-day administration of LogicMonitor, Apica, JAMS, and other proprietary monitoring tools 
  • Provide technical support to ensure monitoring performance and reliability 
  • Perform implementation, maintenance, and upgrades of monitoring tools 
  • Participate in research and development of new tools 
  • Improve and implement new monitoring techniques 
  • Work directly with Team Leads to develop monitoring thresholds and event actions 
  • Work directly with Capacity Analyst to ensure infrastructure keeps pace with customer growth 
  • Transfer knowledge to implementation and operations staff
  • Attend and actively participate in weekly meetings 
  • Participate in rotating 24x7 “on call” support coverage for data center related issues 
  • Perform maintenance related activities during scheduled weekend maintenance windows 
  • Perform Peer-level review of ‘Change Requests’ 
  • Effectively communicate issues and resolutions to all levels of the organization 
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to 
  • Ability to maintain confidentiality with sensitive customer and internal information
  •  

EXPERIENCE AND KNOWLEDGE: 

  • 5+ years of related experience in Systems Administration 
  • Advanced working experience in LogicMonitor implementations or other enterprise monitoring tools 
  • Working experience with VMware 
  • Basic working knowledge of Windows Server 2008/2012/2016
  • Basic working knowledge of Linux OS (RedHat, CentOS, Ubuntu, etc.
  • Basic working knowledge of monitor service types (WMI, SNMPv2/3, etc.
  • MS SQL query writing experience and ability to generate reports using SQL 
  • Knowledge of data center infrastructure designs including servers, networking, security and how they function together
  • Knowledge of Linux and micro-services-based architecture 
  • Intermediate to advanced demonstratable knowledge of at least one of the following: Python, PowerShell, Groovy
  • Ability and desire to learn new skills quickly 
  • Certifications or an interest in pursuing certification 

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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