About Blackbaud:

Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations, helping them realize their goals, fund their missions, manage their operations, and develop long-lasting supporter relationships.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them.

Job Description

This position is part of the production operations team and works closely with several technical departments. You will work with our product experts from customer support and alerts from our monitoring systems to troubleshoot issues and provide an amazing user experience. In addition, you will be driving changes with our engineering, development, infrastructure, and architect teams to help build scalable, highly available and robust solutions for our clients.

Position Objectives:

• Proactive monitoring and management of product operations systems and processes.
• Identify, capture, evaluate and report metrics and determine trending to drive process and product change.
• Provide analysis and feedback of system operations, performance, and stability.
• Monitor adherence to guidelines on application processing, alerting, maintenance and security.
• Establish KPI’s, monitor thresholds, communicate metrics, and identify areas for review and improvement.

Essential Duties & Responsibilities:

• Monitor and troubleshoot system issues and provide timely response to technical teams 
• Analyze hardware and infrastructure to determine how it relates to the application performance. 
• Setup and monitor alerts related to the infrastructure and application. 
• Profile system usage to provide plans for expansion and growth.
• Participate in On-Call rotation as needed

Desired Qualifications & Competencies:

• BS in Computer Science or related concentration or 3-5 years equivalent experience in related field. 
• Solid knowledge of Microsoft Server & Microsoft SQL. 
• Understanding of network and server performance issues. 
• Strong analytical, problem-solving and troubleshooting skills

#HelpGoodTakeOver

Why you’ll want to come work here: 

• Competitive salary (commission/bonus based on type of role), 4 weeks paid time off, great benefits (medical, dental, vision, FSA), 401K match
• Gift matching, volunteer for vacation program, and endless community involvement opportunities
• Named to Forbes’ Fast Tech 25 and Fortune’s Change the World List; we are growing and offer incredible opportunity for advancement
• Tremendous company culture and office perks like onsite gym, free snacks, café, and cutting-edge new headquarters to be completed in 2018

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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.