Overview
Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible-the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.
As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
This role will require going into our local Austin, TX office.
Responsibilities & Requirements
What you will do - responsibilities and requirements:
Traits

• Organized: You can independently prioritize and manage multiple projects, support tickets, and miscellaneous requests while still meeting deadlines and meeting requirements.
• Communicative: You know how and when to keep your colleagues in the loop with your work.
• Responsible : You're ready to take ownership for successes and mistakes (they happen to everyone!).
• Personable: You're patient, easy to get along with, and human-focused. Managing technology is a big part of the job, but people are who we serve.
• You're ready to help: You look for solutions when called upon but also by proactively identifying and solving problems before they become larger issues.
• Manage the day-to-day operations of the Social Solutions computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software.
• Perform troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Ensure high availability and acceptable levels of performance of mission critical host computer resources.
• Develop procedures to maintain security and protect systems from unauthorized use, acts of nature, and user abuse.
• Develop procedures, programs and documentation for backup and restoration of host operating systems, and host-based applications.
• Develop and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
• Develop tools, procedures, and training sessions for Operations, Client Support , and Systems Development staff to assist with work.
• 1-3 years' experience in system administration
• Fundamental understanding of IP networking (common protocols, subnetting, etc.)
• Experience managing Microsoft Office 365
• Experience managing Microsoft Active Directory and/or Azure Active Directory
• Knowledge of management and use of Windows 10, MacOS, Windows Server, and CentOS (ideally, expert level in at least two of these)

Nice-To-Haves

• Degree or certifications in a related field
• Experience with AWS or other cloud computing platforms
• Experience with virtualization product such as VMWare
• CCENT or CCNA certification highly desirable
• Experience scripting with Powershell, Bash, and/or Python

About Us
Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Some of our comprehensive and competitive benefits include:

• Generous PTO policy
• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect
• When we can-company-sponsored events and swag!!

Job Tags
#LI-JV1 BTMP123