Systems Engineer at CCC

| Austin
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About CCC

CCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting cccis.com.

Job Description Summary

We are looking for a SCCM System Engineer to join our End User Technology team. We are looking for a candidate with a broad IT technical background and is a well-organized, systematic problem-solver with a proven ability to communicate ideas and develop business relationships. Medium to large enterprise IT delivery experience is preferable for this role. This individual will be responsible for the effective and efficient delivery of end user technologies which include: Desktop and Laptop infrastructure, mobile devices, Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, identity and access management, communication and collaboration with multiple CCC IT and Business teams. They'll work closely with other support analysts, multiple outsourced service providers, and technology vendors. The role is a combination of project participation and operations support.

Job Duties

Technology Engineering


*Ability to maintain a high level of productivity and engagement.
*Have experience in supporting end user technologies where there is direct interaction with CCC staff, including senior executives.
*Participate in ongoing technical enhancements, and strategic plans for future developments and directions.
*Provide IT Operations support of Microsoft SCCM and Microsoft Intune, for Device Management.

*Application packaging through SCCM support also known as Microsoft Endpoint Manager
*Work with the Incident and Problem Management groups on root causes and preventative measures.
*Act as the end-user technology escalation point for operational issues.  
*Review performance against targets and identify improvement actions.
*Perform any additional Technology Engineering and Leadership responsibilities assigned by Management.

*Lead End User projects to completion

Strategy and Planning


* In partnership with the infrastructure and security architects, assist the development and maintenance of production and non-production development/test environments.
* Work closely with vendors, outsourced service providers on new technologies to optimize IT environment.
* Develop hardware and software maintenance plans / lifecycles to manage costs.
* Stay current on emerging technology trends and innovation.
* Perform any additional Strategy and Planning responsibilities assigned by Management.

Qualifications

  • 5+ years of total IT experience in medium to large complex enterprises.
  • 3+ years of Communication & Collaboration experience – large enterprise experience with MS Exchange, Office 365, Skype, and SharePoint.
  • 3+ years of Desktop and Laptop infrastructure, imaging and life cycle replacement.
  • 2+ years of Mobile Devices– medium to large enterprise experience supporting smartphone access, ActiveSync, mobile device management solutions and MS Intune.
  • 1 year experience in software application packaging.
  • BeyondTrust application for Privileged management a plus.
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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • KubernetesLanguages
    • DockerLanguages
    • Android SDKLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • NoSQLDatabases

Location

We're located within walking distance of The Domain. This is an open-air center located in Austin and is one of the area's top destinations.

An Insider's view of CCC

What kinds of technical challenges do you and your team face?

Telematics is a big part of the IoT ecosystem. We're working on emerging technologies like Blockchain, Data Science, Hyperscale Computing, and Machine Learning. We're doing things today that are in demand for the future.

Sam

Manager, Software Development

How do you empower your team to be more creative?

Step in. There are so many opportunities in so many areas. Do not allow your title or your current role to define you. If you have interests in areas outside your current position, make it known. Seek out mentors and colleagues in other areas that excite you. Own your growth and be a person who drives solutions.

Shelly

Vice President, Telematics

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs include Interactive Health, SmartDollar, and Naturally Slim. All of these are provided free of charge
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program CCC allows employees to work remotely pending their team and manager's discretion
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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