Team Manager, Cloud Migrations

| Austin
Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.


Job description

We are seeking an experienced leader to mature our Migrations program and systems, mentor and develop our team to reach its fullest potential, and champion initiatives that bring Atlassian's core value of "Don’t #@!% the customer" to life throughout the organization! If you are passionate about crafting an ideal customer experience, enjoy scaling teams, and thrive in collaborative environments, then we need you!

We are searching for a Team Manager of Cloud Migrations that will be at the forefront of helping a team of Cloud Migration Managers guide our customers through their migration journey, helping them understand their options, and optimally plan for how to migrate their Atlassian software instance (Jira, Confluence, etc.) from their On-Premise environment to Atlassian Cloud.

More about you

The Cloud Migration program is evolving and is in a high-growth phase. As a result, you and your team will wear many hats. The ideal candidate has experience growing and scaling project management, or professional service teams. They’ll be a strategic leader to help the company achieve its results-oriented migration OKRs, pushing forward major initiatives and strategy for tooling, documentation, and process with cross-functional peers and senior leaders. To do this optimally and represent the voice of our customers, they’ll also be engaged with customers along with their team, fully trained on the migrations standard methodologies, workflows, and challenges that our customers are experiencing.

As a Team Manager, you'll be responsible for supervising and supporting:

  • The operational management of the Cloud Migrations Management team including reporting on team health and mentor on adherence to metrics and goals
  • Support and management of any needed customer critical issues to quickly resolve customer issues and blockers;
  • Ongoing partnership with cross-functional teams in Product, Sales, Channel, Technical Support, Marketing, and Customer Success.
  • Communicate customer trends and feedback to internal teams to drive improvements to the product, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and more;
  • OKR and metrics management for the Migrations impact within the migration strategy, including but not limited to 1) Ensuring the high completion rate of migrations, 2) Increased referrals for migrations by customers, 3) Operational efficiencies like the reduction of time spent during migration when engaged by Migrations;
  • Staff allocation planning, headcount and performance management
  • Cloud Migrations Manager performance assessments and development
  • Brainstorm and develop strategic recommendations for how to improve the migration experience for our customers; and own 3-6 month strategy for large scale company initiatives
  • Envision and run experiments to test and learn new strategies for improving the customer migration experience and growing the impact of our program. 

On your first day, we'll expect you to have:

  • 8+ years in a relevant customer-facing field within an Enterprise software company, Professional Service company, or Consulting
  • 4+ years of people management experience;
  • Proven track record in taking customer insights from the field to inspire change, including influencing cross-functional teams and leaders
  • Comfort in driving tooling and process improvements, and automation
  • Strong project management skills and ability to be self-motivated for up to weeks at a time
  • Strong written and verbal communication skills
  • Experience working on sophisticated cross-functional projects
  • Experience in influencing and navigating decision-makers across matrixed organizational systems
  • Consistent track record of handling conflict and working through it to gain alignment when presented with unclear expectations, roles, and/or team dynamics
  • Experience helping an organization adopt an Atlassian product or similar
  • Analytical skills to identify and articulate themes from customer data
  • Confirmed discernment to partner with business analyst resources to develop a reporting and analytics strategy, including the development of executive-level reporting

It's great, but not required, if you have:

  • Experience starting a team from scratch and maturing it over time;
  • PMP or Professional services certification or accreditation;
  • Experience working with DevOps or IT teams;
  • Experience working within Migrations-related programs;
  • Tableau, Redash, or other analytics platform and data management experience.

More about our team

Cloud Migrations Managers team partners with our customers to help them achieve their goals with our products through the transition from on-premise to cloud. Identifying and mitigating risk when customers encounter obstacles on their journey, evangelizing standard methodologies, and delivering insights to the business are at the heart of what we do.

CMMs offer strategic end-to-end project management mentorship to our customers, partner closely with solution partners, and work cross-functionally with internal partners to achieve a single objective- help out customers land in cloud optimally.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

303 Colorado St , Austin, TX 78701

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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