Team Operations Coordinator

| Austin

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with offices in Santa Barbara, Boston, New York City, London, Singapore, and Chengdu, China.

What You'll Do:

The Team Operations Coordinator (TOC) is responsible for preserving LogicMonitor’s title as “Best Place to Work” by delivering exceptional employee experience and workplace culture. This role will wear multiple hats to provide a high level of support to LogicMonitor’s rapidly growing Austin team through office/facility management, internal event organization and various administrative duties. In addition to managing to the day-to-day functions of the office, you’ll also play a critical role in nurturing LogicMonitor’s global culture and organizational values. 

Here's a closer look at this key role:

Office & Facilities

  • Front Desk duties including daily office opening and ensuring all guests, visitors and candidates are greeted properly.
  • Serve as primary point of contact with building management to resolve facilities and maintenance issues.
  • Own all facilities-related systems including: tenant service requests, parking access and validation, conference room reservations.
  • Collaborate with Internal Systems to optimize internal IT office systems. Act as onsite backup for IS when needed.
  • Work with Internal Systems and 500 West 2nd building management to oversee office security.
  • Manage outside vendor management: food, coffee, water, janitorial services, etc.
  • Maintain office layouts and seating charts.
  • Work with Team Ops & Facilities Manager to ensure that office design efficiently leverages workspace and amenities.

Culture & Employee Experience

  • Primary advocate of LM's culture to drive all Austin internal events, coordinating with Front Desk Coordinator on event execution.
  • Point person for all Austin new hires. Collaborate with HR to ensure positive and welcoming onboarding experience and orientation activities for new team members.
  • Execute all team events including (but not limited to): team lunches, all hands meetings, launch parties, holiday celebrations.
  • Collaborate with Facilities & Team Ops Manager to create content for team communications.
  • Manage Austin Wellness Program including: weekly yoga/fitness classes and onsite chair massages. Generate ideas for new wellness initiatives, ensuring all activities are well-planned, communicated and executed within budget.
  • Act as customer service/concierge for Austin and remote team members.
  • Collaborate with Executive Assistant to provide onsite coordination for high-level meetings.
  • Acting liaison for all Austin-related travel questions. Coordinate and renew all Austin corporate hotel rates, ensuring travel guidelines are met.
  • Collaborate with Marketing to ensure all internal content (swag, facilities, etc.) is branded appropriately.
  • Primary advocate of LM's culture to drive all Austin internal events, coordinating with Front Desk Coordinator on event execution.
  • Point person for all Austin new hires. Collaborate with HR to ensure positive and welcoming onboarding experience and orientation activities for new team members.
  • Execute all team events including (but not limited to): team lunches, all hands meetings, launch parties, holiday celebrations.
  • Collaborate with Facilities & Team Ops Manager to create content for team communications.
  • Manage Austin Wellness Program including: weekly yoga/fitness classes and onsite chair massages. Generate ideas for new wellness initiatives, ensuring all activities are well-planned, communicated and executed within budget.
  • Act as customer service/concierge for Austin and remote team members.
  • Collaborate with Executive Assistant to provide onsite coordination for high-level meetings.
  • Acting liaison for all Austin-related travel questions. Coordinate and renew all Austin corporate hotel rates, ensuring travel guidelines are met.
  • Collaborate with Marketing to ensure all internal content (swag, facilities, etc.) is branded appropriately.

What You'll Need:

  • Austin residency
  • Bachelor's degree (Technical or Marketing field preferred)
  • Experience or exposure to managing a professional office environment
  • Proficient with MS Office and multi-media technologies a huge plus
  • Ability to lift up to 50 lbs
  • Valid Drivers License
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.

An Insider's view of LogicMonitor

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Solutions Engineer

What does your typical day look like?

Logicmonitor is an exciting opportunity for me.  The product is solid with an outstanding support system.  Very excited to be working with some very talented individuals throughout Logicmonitor.  Cool part is that with all this I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line. New projects and the all-star teams around me make everyday a learning experience contributing to my growth.

Sarah Robinson

Customer Success, Team Lead

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for the mid-market. Leading the company's efforts in the enterprise space, my vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director of Enterprise Sales

What makes someone successful on your team?

The Business Development program at LogicMonitor is rooted in career and professional development. There is a world-class sales bootcamp where our sales reps learn the best practices in solution selling. It's not uncommon for our entry-level sales reps to experience rapid promotions on their journey to become top-performing Account Executives.

Talia McCurtain

Manager, Business Development

What are LogicMonitor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to the perks above we have: One-week "Unplug" Bonus. We’re so serious about you being recharged that we go above and beyond your regular paid vacations.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Amazing Healthcare Coverage. Professional Development Reimbursement. Fully Stocked Kitchens. Free Gym & Yoga. Healthy Mind Encouragement. Awesome Team, Awesome Culture

More Jobs at LogicMonitor18 open jobs
All Jobs
Dev + Engineer
Marketing
Operations
Project Mgmt
Sales
Content