About Us:

Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.

The Tech Support Specialist II will be responsible for providing technical assistance and support related to computer systems, hardware, and software issues, while maintaining the company's SLAs. They will handle the on-boarding / off-boarding of associates and being responsible for the asset inventory in addition to managing a few business SaaS applications.

Responsibilities

• Serve as an initial point of contact for employees seeking technical assistance on hardware and software issues (Windows 10, MacOS, O365, G-Suite, etc.). 
• Responsible for maintaining asset inventory during the procurement of equipment, on-boarding and off-boarding of associates. 
• Configuring and deploying computers (PC & Mac) to associates remotely. 
• Responsible for managing a subset of internal enterprise SaaS applications. 
• Build and maintain excellent working relationships with the employees. 
• Adhere to all security practices and procedures to safeguard company resources. 
• Properly escalate unresolved issues to the appropriate team. 
• Ensure all issues are properly logged and updated in ticket system. 
• Prioritize and manage several open issues at one time. 
• Prepare technical documentation and support notes after resolving end user issues. 
• Complete technical and special projects as assigned. 

Experience

• 2 - 3 years of desktop support experience. 
• Experience working with Windows 10, MacOS and iOS. 
• Exposure to Microsoft 365 and Google G-Suite is a plus. 
• Strong organizational, multi-tasking and time-management skills. 
• Strong problem-solving skills. 
• Strong interpersonal skills 
• Experience working in a remote workforce environment.
• Creative problem solver and desire to learn.
• Ability to work under pressure. 
• Excellent written and verbal skills.

Education

• Bachelor’s degree or equivalent work experience (Computer Science, Information Technology, Engineering, or a related technical field). 
• Preferred CompTia A+, Network+, Security+,
• Preferred MCP

OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:

WE ARE OBSESSED WITH BRANDS

We live for brands and are fanatical about their success.

WE THINK BEYOND THE BOX

We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

WE DON'T GIVE UP

No one expected this to be easy. We are resilient— we dig in and keep going.

WE SPEAK UP

Every person here has an obligation to question norms, voice concerns, and offer their perspective.

WE WORK TOGETHER

We work with integrity and respect, ask for help, and extend the same help to others.

WE ARE HUMAN

Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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