Your Impact

DISCO University ignites careers in legal technology, and the DISCO U team is passionate about creating innovative, high-quality learning solutions that deliver an engaging learner experience. Our Product Academy — the team of experts responsible for designing, developing and delivering product training and certifications to our customers, partners, and employees — is looking for our next lead facilitator. Our high-quality, blended curriculum guides users from day 1 to proficiency in our products, and covers broad ediscovery topics as well as the specifics of using our tools. This senior facilitator role will lead interactive, hands-on individual and group sessions with both novices and experts to enable them to conduct effective reviews. The successful candidate will also contribute to the ongoing refresh and development of innovative learning solutions that reflect how busy working adults learn.

DISCO is on its way to building a billion dollar business, and we’d love for you to come along for the ride. Here’s what real DISCO University team members have to say:

• “I’m part of a team building a world-class learning program from the ground up! My input matters, like everybody else on the team, and I feel empowered to lead projects that impact the learning experiences we provide.”
• “I like that I have a direct impact on the client experience. I enjoy our team because we value honesty, clarity, and innovation.” 
• “Joining DISCO in 2021 means joining at a time where everyone can impact growth and has a part in molding an adolescent start-up into a thriving company!”

What You'll Do

• Deliver internal training on product functionality, ediscovery practices, and internal DISCO processes and procedures
• Deliver external training to customer groups via face to face and virtual environments, including onboarding, role-based training, and advanced training per customer requirements
• Assess internal team members’ skills and knowledge via project-based learning, and provide constructive feedback and personalized training based on outcomes
• Make complex technological and legal concepts accessible via quality instructional practices and clear communication
• Build and maintain DISCO product expertise for end-users & administrators, as well as domain knowledge about the ediscovery industry and legal technology at large
• Collect and utilize customer feedback to identify growth areas for the program and delivery
• Collaborate on the development of relevant courseware materials based on customer needs and gaps in training content
• Participate actively in team meetings and individual interactions, providing insight to training operations and needs, as necessary
• Regularly track and report progress, utilization, and training outcomes to the Training Program Manager
• Consult with users during unscripted sessions, flexing to user needs in the moment
• Collaborate with internal stakeholders after training sessions to ensure user success

Become a DISCO expert via our DISCO Ediscovery Project Management Certification

Who You Are

You are an ediscovery pro, and may hold an ediscovery certification, with deep EDRM wisdom to share. You love teaching, are skilled at breaking complex concepts down into a logical sequence of teachable nuggets, and exude professionalism while nimbly assessing what’s needed and pivoting in a live interaction. You’re comfortable facilitating anything to anyone, including leading interactive Zoom webinars, face to face classes (eventually, post covid-19), and recording engaging videos that make people want to come back and learn more.

• BA, BS, or equivalent required
• 8+ years’ experience in ediscovery, legal review, and legal technology
• Knowledge of standard industry tools, including: DISCO, Relativity, Everlaw, Axcelerate, iConnect, etc.
• Excellent written and verbal communication skills for a wide range of audiences, including: senior level attorneys, litigation support specialists, technologists, and executives

Even Better If You Have…

It’s a bonus if you also like to develop content on your own, but not a requirement (we've got a team who loves to do that). Super bonus if you are already an expert with DISCO Ediscovery! If not, no worries! You'll be part of an experienced enablement team who are experts with onboarding and ramping talent. 

• 1+ years’ experience delivering training in a professional learning environment