ThousandEyes (part of Cisco)
We provide an exceptional end to end digital experience for our clients.
Austin, TX
Hybrid

Technical Enablement Manager

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About the Company

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into experience from every user to every app over any network. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 60+ of the Fortune 500. ThousandEyes is backed by Sequoia Capital, Sutter Hill Ventures, Tenaya Capital, Google Ventures and Salesforce Ventures, with headquarters in San Francisco, CA.

About the role

The Technical Sales Enablement Manager will report to the VP of Product Marketing. In this position, you will be responsible for ensuring field sales roles are well-equipped with the technical, industry and solution knowledge needed to be effective in discovery, qualification and challenging. In close consultation and collaboration with the sales leadership and sales enablement organization, the Technical Sales Enablement Manager will develop and deliver a comprehensive technical field sales readiness program, including a framework, learning journeys and roadmap. This individual will be essential to the onboarding, ramp, and productivity of field sales employees in the global sales organization.

Job Duties and Responsibilities:

  • Translate technical, industry, eco-system and solution learning topics into sales-ready training curriculum, offerings, and programs
  • Define a continuous technical learning journey model for sales personnel that takes them from onboarding though competence to currency and fluency
  • Lead the design, development, and delivery of technical sales training materials globally
  • Partner with internal subject matter experts, vendors, and third-parties as needed
  • Assist in the development of a master plan and calendar for field sales enablement activities
  • Design and implement metrics to measure training programs’ impact, effectiveness, and utility
  • Implement variety of training mediums: podcasts, webinars, classroom, self-paced, remote, etc.
  • Assess and evaluate individuals as well as the overall program

Knowledge, Skills and Abilities:

  • Extensive knowledge of IP networking technology, industry, products and solutions
  • Preference for strong knowledge of network monitoring solutions
  • 5 years of experience in a technical role: PMM, PM, SE, technical trainer, support, etc.
  • Experience with a variety of design tools
  • Experience developing curricula
  • Demonstrated ability to lead and manage without direct authority
  • Ability to maintain curriculum in a Learning Management System
  • Effective program and project management skills
  • Self-starter and self-sufficient; history of producing exceptional work with minimal supervision
  • Outgoing personality. Should be able to develop great and trusting relationships
  • Strong collaborative partner with ability to work with multiple teams
  • Ability to travel regionally and internationally to directly train and coach a distributed sales team
  • Critical thinker, intellectually curious

Education:

  • Technical degree or equivalent experience: engineering, computer science, etc. preferred.
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What are ThousandEyes (part of Cisco) Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations. We give every employee time off to volunteer in their local community.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Day off for your birthday
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
5 Cisco implemented days off a year "Day For Me"
Financial & Retirement
401(K)
401(K) matching
Employees can contribute up to IRS limits and Cisco matches their contributions dollar-for-dollar, up to 4.5 percent of eligible pay
Employee stock purchase plan
Employees who work more than 20 hours per week can purchase up to 10% of your Eligible Earnings, with an annual limitation of 25K.
Performance bonus
Charitable contribution matching
Donation match up to 25K to most non-profit organizations
Child Care & Parental Leave Benefits
Childcare benefits
Offered onsite at select Cisco locations
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
4 weeks of PTO per year
Paid volunteer time
10 days of paid volunteer time off per year
Paid holidays
Paid sick days
Company-wide vacation
Annual Cisco shut down where the entire company takes time off around the Holidays/New Year.
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Excellent medical, dental, vision, and life insurance. Generous ESPP, 401k match, hybrid work options, gym discounts, mental wellbeing, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy-friendly options (when we are in the office)!

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