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Technical Enablement Manager

| Austin

About the Company

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into experience from every user to every app over any network. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 60+ of the Fortune 500. ThousandEyes is backed by Sequoia Capital, Sutter Hill Ventures, Tenaya Capital, Google Ventures and Salesforce Ventures, with headquarters in San Francisco, CA.

About the role

The Technical Sales Enablement Manager will report to the VP of Product Marketing. In this position, you will be responsible for ensuring field sales roles are well-equipped with the technical, industry and solution knowledge needed to be effective in discovery, qualification and challenging. In close consultation and collaboration with the sales leadership and sales enablement organization, the Technical Sales Enablement Manager will develop and deliver a comprehensive technical field sales readiness program, including a framework, learning journeys and roadmap. This individual will be essential to the onboarding, ramp, and productivity of field sales employees in the global sales organization.

Job Duties and Responsibilities:

  • Translate technical, industry, eco-system and solution learning topics into sales-ready training curriculum, offerings, and programs
  • Define a continuous technical learning journey model for sales personnel that takes them from onboarding though competence to currency and fluency
  • Lead the design, development, and delivery of technical sales training materials globally
  • Partner with internal subject matter experts, vendors, and third-parties as needed
  • Assist in the development of a master plan and calendar for field sales enablement activities
  • Design and implement metrics to measure training programs’ impact, effectiveness, and utility
  • Implement variety of training mediums: podcasts, webinars, classroom, self-paced, remote, etc.
  • Assess and evaluate individuals as well as the overall program

Knowledge, Skills and Abilities:

  • Extensive knowledge of IP networking technology, industry, products and solutions
  • Preference for strong knowledge of network monitoring solutions
  • 5 years of experience in a technical role: PMM, PM, SE, technical trainer, support, etc.
  • Experience with a variety of design tools
  • Experience developing curricula
  • Demonstrated ability to lead and manage without direct authority
  • Ability to maintain curriculum in a Learning Management System
  • Effective program and project management skills
  • Self-starter and self-sufficient; history of producing exceptional work with minimal supervision
  • Outgoing personality. Should be able to develop great and trusting relationships
  • Strong collaborative partner with ability to work with multiple teams
  • Ability to travel regionally and internationally to directly train and coach a distributed sales team
  • Critical thinker, intellectually curious

Education:

  • Technical degree or equivalent experience: engineering, computer science, etc. preferred.
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Office Manager

How do you collaborate with other teams in the company?

With a globally distributed workforce, and a growing number of teams and functions that support our goals, collaboration and communication is such an important part of our culture and how we work. We invest the time and energy to bring our global workforce together in person at a few different junctures throughout the year.

Ryanne

Sales Optimization Director

How does the company support your career growth?

ThousandEyes supports my career growth as the business consistently grows year over year. As the business continues to scale and the inside sales team expands, there are new opportunities to add value with roles that weren't previously available in the past.

Mario

Account Manager

What are ThousandEyes Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Stock Options and 401K. Medical, dental, vision and life insurance. Gym subsidy and commuter benefits. Catered breakfast and lunch with allergy friendly options!

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