SailPoint
SailPoint is the leader in identity security for the modern enterprise.
Austin, TX
Hybrid

Technical Services Operation Analyst

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The Operations Analyst is responsible invoicing and accounting processes for Professional Services and Training. The candidate must have strong attention-to-detail, accuracy, and problem-solving, while maintaining the flexibility to adjust to changing business needs in a rapidly growing company. The Operations Analyst must have excellent communication skills, both written and verbal, the ability to understand and develop processes, and be comfortable working independently with internal customers and partners around the world. The ideal candidate has a strong understanding of contracts, project financials, and related data systems. This position reports to the Operations Manager.
Responsibilities

  • Manage intake of all invoicing requests and monthly processes via a variety of methods and provide timely communication with all stakeholders regarding status of requests.
  • Conduct thorough review of audit controls and procedures in relation to internal criteria and risks.
  • Ensure compliance with business terms and conditions.
  • Build and maintain reports in online systems and Excel.
  • Uphold and enhance data integrity through effective processes and communication.
  • Develop and maintain working relationships across lines of business, including project management, accounting, and contracts teams.
  • Assist in developing new processes and implementing new tools.
  • Train internal users on related systems and tools, as well as troubleshooting end-user issues.


Requirements

  • Proficient in Microsoft Excel, Microsoft Word, and Microsoft Outlook.
  • Experience in the accounting or related fields
  • Strong organizational ability and a demonstrated track record of managing urgent projects concurrently.
  • Ability to communicate effectively across all levels of the company while ensuring compliance with set processes and procedures.
  • Initiative to take ownership of issues and drive to resolution.
  • Demonstrated ability to maintain confidentiality.
  • Audit and compliance experience are beneficial.


Education/Experience

  • Bachelor's degree or equivalent work experience.
  • 1-2 years of work in a related field.


SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote work program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity employee resource groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring practices that promote diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Family medical leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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