Technical Support Engineer at Rapid7

| Austin
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Are you passionate about delighting your customers and helping them solve complex security issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations?

Then you are the right person to join our unique support team!

The Web Application Security Support Engineer provides world-class support to a wide range of security minded people and their companies. Ultimately, the support engineer will use their senior expertise and knowledge to help solve security challenges in the real world. Our support engineers thrive on excellent knowledge of security and vulnerability management along with an unmatched thirst to rapidly learn the newest technologies in our changing world.

This position is full-time and based in our office in Austin, TX.

Job Responsibilities:

  • Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
  • Serves as the liaison between Rapid7 and the customer • Follows up, tests, and troubleshoots as necessary
  • Partners with development team on root cause analysis
  • Keeps customer informed of case resolution
  • Interacts closely with other departments to provide first hand feedback from customers

Job Requirements:

  • Experience with Web Application Security and Testing
  • Minimum 5 years of Technical Support or related experience 
  • Relevant experience in a similar customer facing role
  • Shines working in high performing team environments
  • Demonstrable command of administering multiple OS’s

Technical Knowledge & Skills:

  • Amazing social skills with a passion to work with customers
  • Troubleshooting and understanding of network architecture
  • Critical thinking and sound problem solving skills
  • Fantastic oral and written communication
  • Knowledge of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP
  • Knowledge of secure development principles in at least one environment (i.e. Java or .NET) System development experience in technologies like Java, JavaScript, Python, Ruby, .Net technologies is highly desired
  • 4+ years of hands-on application security assessment experience
  • Min 2+ years of Application development experience related to security
  • Experience with various programming languages (preferred C, C++, Java, Python, and JavaScript)
  • Knowledge of the OWASP Testing Framework and OWASP Top 10
  • Proficiency with similar applications and Rapid7 products a plus
  • Penetration Testing experience desired
  • CISSP, CEH, Security +, OSCP preferable

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Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

It has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!


Senior Business Development Representative

What are Rapid7 Perks + Benefits

Volunteer in Local Community
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from Within
Time Allotted for Learning
Online Course Subscriptions Available
Paid Industry Certifications
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