Technical Support Engineer
DISCO is a legal tech software company. Our objective is to own the legal tech market and become the leader in legal as Salesforce has done in the sales technology space. Given the massive growth of data over the last 20 years, poorly built legal technology products have severely decreased lawyers' ability to practice the law.
Our fundamental mission includes building a unified technology platform for the practice of law, composed of 7+ products released over the next 10 years. Great technology can solve problems of scale in data, in laws, and in business operations that have distracted lawyers from doing what they went to law school to do. DISCO is fixing the law by automating the parts of the practice that can be automated so that great lawyers can focus on tasks that really do require human legal judgment.
To date, we have substantially disrupted the legal tech market with a lawyer inspired consumer-grade interface and a cloud-enabled technology platform that offers unprecedented performance and cost savings. Thoughtful product planning and product design are core tenets in our “product first” business strategy and culture.
What You'll Do
- Field requests from the client services organization and work with engineering teams to see the requests through to resolution
- Analyze client’s needs, fully understand their requirements and assess severity and priority for delivering solutions
- Escalates software bugs or feature enhancements to engineering and product management teams
- Acts as a subject matter expert of the DISCO products
- Proactively build processes and procedures to help make the team more efficient
- Work with clients, engineering, project managers, and other groups within DISCO to resolve technical problems and/or client concerns
- Manage DISCO’s product quality process, reporting, and Engineering communication.
- Proactively contribute to improvements in documentation and our product
- Display professionalism, quality service, and a “can-do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication
- Communicate effectively with the executive team
Who You Are
The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills to understand and address issues in DISCO’s applications. The role also requires communicating effectively to both technical and non-technical users and translating requirements from the services organization to the engineering teams.
- 5+ years of experience in technical operations or equivalent role
- Strong interest in technology with excellent problem-solving skills, with an initiative to research and craft creative technical solutions
- Strong presentation and communication skills (written and verbal) to interact effectively with coworkers, clients, and executives
- Attention to detail, strong organization, and client-service orientation skills
- Ability to empathize with and advocate for our customers
- Ability to quickly learn new concepts and teach others
- Experience with Salesforce or Jira
- Experience creating technical documentation
- Bachelor’s degree in Computer Science or equivalent; or significant eDiscovery data processing experience in lieu of degree
Even Better If You Have...
- Experience with any of the following; Linux, Python, Elasticsearch
- Experience with Business Intelligence platforms, such as Tableau, Looker, Click
- Ability to create and optimize a SQL database and generate insights from data
- ETL expert able to use creativity to work with multiple sources of data and cleanse it for use in creating insights
- Prior litigation support or consulting experience a plus
Why Technical Operations at DISCO
- Work at an exciting and rapidly growing Software-as-a-Service (SaaS) company with a unique platform in the Legal industry
- We use the latest cloud technology to deliver our software to the consumer
- Open, inclusive, and fun environment
- Many high-profile clients offer a rewarding challenge for people who love to make clients happy
DISCO is a recognized leader in legal technology. Founded in 2013, DISCO’s mission is to create great technology to modernize the practice of law. Our solutions apply artificial intelligence and cloud computing to help lawyers and legal teams improve legal outcomes for their clients. Corporate legal departments, law firms, and government agencies around the world use DISCO for ediscovery, case management, compliance, disputes, and investigations.
DISCO recently raised $100 million, for a total of $235 million in venture capital. The company’s valuation is $785 million -- a demonstration of investor confidence in legaltech as a category of enterprise cloud computing, and a validation that DISCO is disrupting the broader cloud computing industry. We are using our investment to enhance our cloud technology platform and AI-powered products and services, and to continue to expand our presence outside of North America.
Are you ready to revolutionize the practice of law? Join us!
Perks of DISCO
- Open, inclusive, and fun environment
- Benefits, including medical, dental and vision insurance, as well as 401(k) (EU coming soon)
- Competitive salary plus stock options
- Flexible PTO
- Opportunity to be a part of a company that is revolutionizing the legal industry
- Growth opportunities throughout the company
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.