Technical Support Engineer

| Austin | Remote
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Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making genetic testing affordable and accessible for everyone to guide health decisions across all stages of life. 

Invitae needs engineers with diverse backgrounds to help us achieve our mission.  We are a cross-functional team of scientific domain experts and dedicated, curious engineers. We build systems that take massive amounts of genomic data, combine it with the world’s scientific literature, add to it years of rigorously curated results, and package it all neatly for our scientists to consume. It’s a lot of information. As the data gets bigger, our systems need to get better and faster. That’s where you come in. 

This role is with our new Ciitizen team. Ciitizen is a health technology platform that enables patients with cancer and rare neurologic disorders to collect, digitize, and share their health information. We are looking for an experienced Technical Support Engineer with a passion for excellence. This role will be responsible for managing and resolving challenging issues for Ciitizen partners and customers. This includes developing subject matter expertise for the entire platform. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the Ciitizen software and platform. In this role, you will debug multiple microservices as well as find better solutions. Support engineers use the Ciitizen platform via an internal implementation of its tools to diagnose issues. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. Throughout all of these interactions, you’ll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

Responsibilities: 
  • Managing and resolving challenging issues for Ciitizen partners and customers.
  • Troubleshoot multiple microservices and assist in defining improvements. 
  • Interact and build relationships with internal and external customers.
  • This opportunity may evolve to include additional responsibilities and opportunities for career growth.
  • Developing subject matter expertise for the Ciitizen platform. 

Qualifications:

  • Strong problem-solving skills
  • Strong personal commitment to quality and customer service
  • Experience with any other monitoring and analytics tool
  • Understanding of Cloud technologies
  • Experience with debugging and supporting ETL pipeline
  • Basic object-oriented programming skills (Java, python)

Invitae offers a competitive total rewards package, which includes healthcare coverage, 401k, and a broad range of other benefits, outlined below:

Health, dental, vision, short- and long-term disability, and basic life insurance coverage

Paid time off, holiday pay, parental leave, and other health and wellness supports

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages

Location

Situated in Austin's Central Business District, one block West of the Texas State Capitol.

What are Invitae Perks + Benefits

Invitae Benefits Overview

At Invitae, our employees are the key to our continued success. Our culture is one of our most important strengths. A set of commitments we make to each other and to our customers to build a world-class organization in service of our mission. That is why Invitae proudly offers comprehensive perks and benefits program with choice and flexibility in mind.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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