About Us:

Cart.com is an ecommerce software, services, and brand holding company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands (and a few of our own) move faster, grow more quickly, and deliver on their promises more completely.

Job Summary:  

Cart.com is looking for someone that can help our clients help solve technical problems with their online store via chat, support tickets, email, or phone. The perfect candidate will contain an unquenchable thirst for web knowledge and interest in ecommerce while also being a personable customer focused trouble-shooter who enjoys technology and its challenges. 

A Cart.com Technical Support Agent will live for helping customers sell stuff online, editing a site’s settings and rules, tweak their design, plus have a moderate understanding of browser and device compatibility. Knowledge of fundamental web development languages are preferred to help make our features come to life on client sites. 

Other responsibilities may include writing step-by-step knowledge base articles, helping customers with setup issues, training our community on the product, becoming an in-house expert on our platform, raising critical issues to our developers and being an advocate for customer needs. 

Responsibilities

• Become a product expert on the Cart.com ecommerce platform’s arsenal of features and benefits in addition to the new products and services that Cart.com is building 
• Work hand in hand with ecommerce store owners via support tickets, email, chat and phone in order to troubleshoot and solve issues from customers 
• Raise awareness to Tier 2 Support team when issues seem critical to customer success 
• Team-first attitude and willingness to help your co-workers provide excellent customer service 
• Be a voice that shares ideas on ways to improve processes, features, and services to meet the needs of online store owners 
• Write how-to articles designed to help guide our customers through Cart.com features and offerings 
• Stay current with fundamental understandings of device and browser compatibilities as well as basic web languages such as HTML and CSS 
• Represent the Cart.com’s core values at all times 

Education & Experience:

• Associate degree or equivalent practical experience 
• 1-3 years of experience in any relatable field such as website development, technical support, eCommerce, advertising, marketing, consulting, media, or SaaS 
• Ability to speak and write in English fluently 
• Ability to travel 20% of the time as required 
• Personable and friendly persona that would resonate well with customers 

Bonus Points

• Experience providing technical support for web applications or software 
• Experience working directly with online store or ecommerce operators 
• Ability to perform any Web Design or Web Development tasks 
• JavaScript or jQuery knowledge 

OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:

WE ARE OBSESSED WITH BRANDS

We live for brands and are fanatical about their success.

WE THINK BEYOND THE BOX

We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

WE DON'T GIVE UP

No one expected this to be easy. We are resilient— we dig in and keep going.

WE SPEAK UP

Every person here has an obligation to question norms, voice concerns, and offer their perspective.

WE WORK TOGETHER

We work with integrity and respect, ask for help, and extend the same help to others.

WE ARE HUMAN

Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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