Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9,100 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.

The Opportunity

Rapid7's Global Customer Solutions team is looking for an experienced support trainer for all of our Global teams. This is an opportunity to build Rapid7's internal technical training program as well as drive continuous improvement on a global scale. Rapid7 is seeking a candidate that brings the right blend of technical skills and administrative skills to enhance our overall program. If you are an energetic, innovative technical trainer who has the experience and the commitment to developing an industry-best training program, then this could be a great match!

Duties And Responsibilities

• New Hire Training - deliver training to onboard newly hired Support team members, including accelerating their ramp-up time. 

• Technical Support Development - deepening technical knowledge for seasoned members of the Support team in areas such as SQL, Linux, Java 7 & AWS.

• New Feature Training - translating the Sprint demo sessions into support-focused information for Technical Support Engineers, Customer Success Engineers & Technical Account Managers.

• Technical Content - work closely with Engineering and Support Engineers to develop and enhance training content, including reviewing content gaps and prioritizing new content accordingly.

• Measurements - measuring training effectiveness and making recommendations for improvements to the overall program.

• Learning Paths - design learning paths per role to map inbound content requests into learning paths.

• Work with Solutions management to drive team training paths and schedules.

Desired Skills And Experience

• Prior experience delivering technical training

• Prior experience working in a learning management system to organize learning paths, content and perform regular reporting on effectiveness.

• Prior experience authoring technical content (videos, documentation, product guides, lab guides)

• Excellent verbal, written and interpersonal communication

• Experience as a Support Engineer, Implementation Consultant, or proven technical troubleshooting skills

• Ability to manage multiple projects within tight timeframes

• Ability to work effectively on global and virtual teams and accommodate time differences

• Work in a fast-paced, rewarding environment with tight deadlines and minimal supervision that demands high quality, creativity and consistency

• BS in Engineering or CS (or equivalent technical degree and 5+ years work experience)

• Travel up to 20% of the time