Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people’s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.

The Forcepoint Technical Trainer is responsible for the delivery of highly technical network and data security products to Forcepoint customers and partners. In this position, the Technical Trainer will be responsible for creating and maintaining the virtual lab environments, establishing the physical/virtual classroom environment, delivery of the technical training course, effective network and data security demonstrations in live lab environments, and live lab environment troubleshooting. The Technical Trainer must be skilled in both hardware and network troubleshooting skills, as well as having a solid background with virtualization technologies to effectively deliver the Forcepoint technical training courses.

U.S Citizenship or Green Card status required

Remote/Flexible work location acceptable

Essential Functions

• Deliver highly technical, detailed, and engaging classroom/virtual technical training on Forcepoint web security, data security and network security products
• Create, update, troubleshoot and maintain complex virtual lab environments
• Become technical expert on Forcepoint web security, data security and network security products and their interaction with 3rd party network services/devices
• Understand and be able to explain/train on product architecture and internal module workflow
• Work closely with the Sales/Sales Engineering, Channel, and Technical Training teams to develop the individual modules, which are part of the course curricula
• Create and deliver technical update presentations and trainings on new product features and 3rd party interoperability enhancements
• Contribute to the design, creation, and constant update of the virtual technical training materials
• Review and edit all material before is published
• Collaborate with the rest of the team to create state of the art CBT module for delivery via LMS
• Perform other duties and projects as assigned

Education, Experience, and Skills

• Bachelor Degree in English , Technical Writing or technical disciplines (computer science, engineering, physics, mathematics)
• Technical Training certification a plus or equivalent experience
• Technical certification a plus: CCNA, CCNP, CISP, etc. or equivalent experience
• Excellent communication skills
• Animated and engaging communication style
• Ability to convey technical concepts easily
• Excellent project management skills
• Ability to work well with a worldwide team

Preferred Education, Experience, and Skills

• 5+ years experience delivering technical training courses (classroom and virtual training delivery)
• Knowledge of and experience in the design, implementation and support of VMware environments
• Intermediate technical knowledge of Microsoft operating systems and services in a multi-site topology, including Active Directory, Group Policy, and DNS
• Advanced experience with the OSI model, TCP/IP, topology, and securing Internet traffic
• Experience diagnosing hardware and network issues and implementing solutions
• Must have excellent written and verbal communication skills
• Expert knowledge of Microsoft Office
• Experience creating CBT modules with Adobe Connect, Captivate, Articulate, Camtasia, etc.
• Excellent command of the English language