Technical Trainer
Who We Are
At SecureLink, we take our jobs seriously, but ourselves, not so much. We aren't afraid of a challenge and understand the autonomous and team effort required to accomplish something great! Founded in 2003, and headquartered in Austin, Texas, SecureLink provides market-leading security, privacy and compliance solutions, securing third party remote access for highly regulated enterprises and technology vendors, as well as insider access with innovative machine learning and audit of access to the most mission critical and sensitive systems of more than 30,000 organizations worldwide across multiple industries, including healthcare, manufacturing, government, legal and gaming.
Our Vision
We believe diversity drives better outcomes. We want you to be you. SecureLink is a place where your ideas and performance matter. Different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results.
Choose Where You Work
At SecureLink, we believe trust is an essential ingredient for building productivity in the workplace. We want to ensure all our employees feel both safe and productive. Our employees have the option to work 100% remotely, 50% remotely, or 100% from our physical offices located in Austin, TX, and Nashville, TN.
Remote work can currently be supported for employees residing in the following locations: AR, CA, CO, FL, ID, IL, KY, MD, MI, MN, NY, OH, PA, TX, TN, VA, WA.
What You'll Do
The primary purpose of this role is to deliver exceptional customer service delivering training, implementation, onboarding, and detailed consulting concerning our product, features, and industry-specific use cases. This role will demonstrate technical knowledge of our product and configurations and be the utmost authority ensuring customers use the product to its fullest. Users look to this role for best practices and prescriptive advice to help them solve complex business challenges. Day-to-day responsibilities include delivery of the following services:
- Training
- Consulting
- Implementation
- Onboarding
- Work with Project and Technical resources for new implementations to ensure the product meets business needs
- Collaborate with customer relationship owner to analyze and make annual recommendations ensuring the product is meeting stated business needs and best practices are being followed
- Serve as the escalation resource for all advanced or complex use product questions
- Create and maintain training documentation to provide knowledge base and self-guided adoption
- Proactively implement best practices and training based on feedback and analytics for customers
- Research industry standards and requirements for compliance, security, and standard use cases to provide insightful consulting and services
What You'll Need
- Experience and aptitude with a high-tech computer and networking environment
- Experience with escalation management using strong problem-solving skills
- Experience with software technical support and/or training
- Working knowledge of risk and compliance terminology
- Excellent written and verbal communications skills
- Basics of Business Analytics
- Basics of Risk Analysis
Why Choose Us
SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. SecureLink invests in employee development including extensive job and product training, access to LinkedIn Learning, monthly knowledge sharing sessions, career pathing, professional development, and more. Benefits also include:
- Medical, dental, and vision insurance - SecureLink pays 100% of the premium for employees and 75% for dependents!
- We contribute to your HSA ($2,700 for employee coverage or $5,400 for family coverage).
- We help you save for retirement. We contribute equivalent to 3% of your annual base salary to a 401k.
- Employees enjoy unlimited PTO, including the time to volunteer.
- We give $100 per month towards cell phone reimbursement.
- At the office, employee perks include two meals a day, bringing your dog to work, and an onsite gym.
What Else?
Happy and successful SecureLink employees embrace the company's mission to have fun creating value over the long run. Great employees have three attributes that make them "slinky". These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to meaningfully contribute to the company, customers, and culture.
If you are just looking for another job, this is not the place for you. We like to laugh and be around happy, smart, interesting, self-motivated and "slinky" people. Slackers, grumps, and pessimists need not apply.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.