Technical Trainer

| Austin | Hybrid
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Who We Are

At SecureLink, we take our jobs seriously, but ourselves, not so much. We aren't afraid of a challenge and understand the autonomous and team effort required to accomplish something great! Founded in 2003, and headquartered in Austin, Texas, SecureLink provides market-leading security, privacy and compliance solutions, securing third party remote access for highly regulated enterprises and technology vendors, as well as insider access with innovative machine learning and audit of access to the most mission critical and sensitive systems of more than 30,000 organizations worldwide across multiple industries, including healthcare, manufacturing, government, legal and gaming.

Our Vision

We believe diversity drives better outcomes. We want you to be you. SecureLink is a place where your ideas and performance matter. Different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results.

Choose Where You Work

At SecureLink, we believe trust is an essential ingredient for building productivity in the workplace. We want to ensure all our employees feel both safe and productive. Our employees have the option to work 100% remotely, 50% remotely, or 100% from our physical offices located in Austin, TX, and Nashville, TN.

Remote work can currently be supported for employees residing in the following locations: AR, CA, CO, FL, ID, IL, KY, MD, MI, MN, NY, OH, PA, TX, TN, VA, WA.

What You'll Do

The primary purpose of this role is to deliver exceptional customer service delivering training, implementation, onboarding, and detailed consulting concerning our product, features, and industry-specific use cases. This role will demonstrate technical knowledge of our product and configurations and be the utmost authority ensuring customers use the product to its fullest. Users look to this role for best practices and prescriptive advice to help them solve complex business challenges. Day-to-day responsibilities include delivery of the following services:

  • Training
  • Consulting
  • Implementation
  • Onboarding
  • Work with Project and Technical resources for new implementations to ensure the product meets business needs
  • Collaborate with customer relationship owner to analyze and make annual recommendations ensuring the product is meeting stated business needs and best practices are being followed
  • Serve as the escalation resource for all advanced or complex use product questions
  • Create and maintain training documentation to provide knowledge base and self-guided adoption
  • Proactively implement best practices and training based on feedback and analytics for customers
  • Research industry standards and requirements for compliance, security, and standard use cases to provide insightful consulting and services

What You'll Need

  • Experience and aptitude with a high-tech computer and networking environment
  • Experience with escalation management using strong problem-solving skills
  • Experience with software technical support and/or training
  • Working knowledge of risk and compliance terminology
  • Excellent written and verbal communications skills
  • Basics of Business Analytics
  • Basics of Risk Analysis

Why Choose Us

SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. SecureLink invests in employee development including extensive job and product training, access to LinkedIn Learning, monthly knowledge sharing sessions, career pathing, professional development, and more. Benefits also include:

  • Medical, dental, and vision insurance - SecureLink pays 100% of the premium for employees and 75% for dependents!
  • We contribute to your HSA ($2,700 for employee coverage or $5,400 for family coverage).
  • We help you save for retirement. We contribute equivalent to 3% of your annual base salary to a 401k.
  • Employees enjoy unlimited PTO, including the time to volunteer.
  • We give $100 per month towards cell phone reimbursement.
  • At the office, employee perks include two meals a day, bringing your dog to work, and an onsite gym.

What Else?

Happy and successful SecureLink employees embrace the company's mission to have fun creating value over the long run. Great employees have three attributes that make them "slinky". These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to meaningfully contribute to the company, customers, and culture.

If you are just looking for another job, this is not the place for you. We like to laugh and be around happy, smart, interesting, self-motivated and "slinky" people. Slackers, grumps, and pessimists need not apply.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • Node.jsLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
    • DjangoFrameworks
    • JupyterFrameworks
    • SpringFrameworks
    • FreemarkerFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • GainsightAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • Adobe BizibleCRM
    • Chorus.AICRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • ApolloLead Gen
    • MarketoLead Gen

Location

11402 Bee Caves Road, Austin, TX 78738

An Insider's view of Imprivata

What projects are you most excited about?

The project I'm most excited about is the verticalization of the SecureLink Business Development team. I am excited to gain insight into untapped industries and getting our product into the hands of companies that need it most!

Jacob

SDR Manager

How does the company support your career growth?

SecureLink makes it possible for me to use my gaps in the day to advance my knowledge with our learning resources. The company promotes learning by asking for LinkedIn Learning courses to be completed every quarter so that we can all continue to grow in our careers.

Rebecca

Sales Solutions Engineer

What are Imprivata Perks + Benefits

Imprivata Benefits Overview

At Imprivata, we recognize we are in a competitive candidate market, and we want to provide the best to our employees.

Culture
Volunteer in local community
Imprivata has participated in events with Breakthrough Austin, Austin Pets Alive!, We Are Blood, Coats for Kids, the Central Texas Food Bank and many more.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
President's club
Employee awards
Flexible work schedule
Remote work program
Our employees have the option to work hybrid between home and our physical offices located in Austin, TX, and Nashville, TN.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
To promote wellness, every employee is provided with a standing desk in their personal workspace, recreational club sponsorship, and healthy snacks and meals.
Mental health benefits
Financial & Retirement
401(K)
Imprivata 401(k) retirement plan offers a broad selection of funds to choose from.
401(K) matching
Imprivata contributes 3% of your base salary to your 401(k) account regardless of your contribution.
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Imprivata offers 12 week paid parental leave for all new parents.
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Unlimited PTO can be used for vacations, sick leave, and other needs such as bereavement, jury duty, or time spent supporting philanthropic endeavors. Work hard, play hard. Or relax — it’s up to y
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Imprivata has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored beverages you can handle.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Imprivata employees don't worry about where they will park—we have our own lot.
Pet friendly
Imprivata employees can bring their dogs to the office, we love our furry friends!
Recreational clubs
Imprivata sponsors office sports leagues year round.
Home-office stipend for remote employees
Onsite gym
SecureLink employees enjoy access to a free onsite gym and volleyball pit.
Professional Development Benefits
Job training & conferences
Imprivata offers a wide range of training programs to all employees, including professional development, knowledge sharing sessions, and leadership development training.
Tuition reimbursement
Lunch and learns
Imprivata hosts a lunch-and-learn series we call KSS (Knowledge Sharing Sessions), intended to help expand our employees' base of knowledge through informal talks/discussions.
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Having our own building allows us the flexibility to create our own workspace and do cool things like bring our dogs to work and cook bacon every day (and we definitely do that). In addition to our awesome inside spaces, just outside is our very own volleyball court! Check out like video on our page for a tour of our Hill Country Spaceship!

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