Tier 1 Support Representative

| Austin | Remote
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About you:

Smarter Sorting is looking for a Director of Customer Products to own our current customer-facing applications that serve to acquire and distribute our core product data. This person should be able to get our current customer applications to a place of stable, proactive growth aligned with our data management strategies such that they can transition our product development focus to applications that help us better analyze data from and distribute it directly to our customer’s databases.  As such, this person eventually must be able to provide development guidance for internal tools as well. 

We are still a small start-up so the ideal candidate needs to be a do-er and a leader/manager that can help develop our other Smarter Sorters.  Additionally, this person must become a subject matter expert, not only of their products, but also about how those products integrate into other pipelines in our platform.

What You'll Be Doing:

  • Oversee ongoing development of our UI-based, customer-facing products
  • Gather and document business requirements/use cases for features for customer-facing products
  • Partner with the Technical Leads to transform business requirements/use cases to technical requirements
  • Partner with the Design team to ensure that the UI matches feature objectives
  • Identify tasks that fall outside of the Product/Design/Tech teams in support of a product feature
  • Understand the company’s strategies and overall objectives  to provide guidance on prioritization of features
  • With assistance from POs and Technical team, develop/maintain/communicate a roadmap for each consumer-facing product
  • Manage/mentor/develop Product Owner and Product Analyst
Your Experience + Skills:
  • 4+ years of product management / product ownership experience with 2+ of those years in a leadership capacity
  • 2+ years as a Product Owner in a scrum team (Agile development)
  • 1+ years experience working in a data analyst capacity
  • Meticulous attention to detail
  • Ability to think strategically
  • Ability to communicate and collaborate effectively with people at all levels of the organization
  • Exceptional written and verbal communication skills
  • Proven “roll up your sleeves and get it done” reputation in previous endeavors
  • SQL knowledge is a PLUS
Your 1st month:
  • Learn everything there is to know about our company, our data, our product suite and the needs of the organizations we work with. 
  • Ask smart questions and demonstrate a developing comprehension of our products.
  • Be able to compose a complete task in our project management software - this includes documenting use cases and working with the Technical Lead to flesh out technical requirements.  
  • Be able to co-lead a standup with the Project Manager.
Your first 3 months:
  • Be able to prepare all sprint tasks (user stories only) in preparation for grooming/planning according to schedule.  
  • Be able prioritize tasks within grooming/planning (i.e. drive the scope for a given sprint).  Collaborate on/draft/socialize a roadmap.  
  • Create a development plan for each direct report.
Your first 6 months:
  • Be able to identify dependencies between products/features/tasks.  
  • Be able to identify tasks that need to be executed by a team outside of Tech.
  • Develop/communicate the strategy and vision for each of the customer-facing products that aligns with company objectives.

Your Benefits & Perks

Competitive Compensation Packages

401k program

Medical, dental & vision insurance 

Short-term disability insurance

Generous Parental Leave

Unlimited Paid Time Off

Continuing Education Sponsorship

Bi-Annual All-Hands, Volunteering & Special Events (with baby goats in attendance)

Unlimited snacks & drinks


Why Us?

You choose us not only because this is the role you’ve been waiting for, but also because we are a purpose-driven company committed to our mission. You’ll be joining a group of machine learning experts, successful serial entrepreneurs, data scientists, sustainability experts, recovering consultants and national account program managers whose passion for data-driven sustainability drives us. You choose us because our values resonate with you. At Smarter Sorting this means: We do what it takes. We begin from a position of curiosity. We are driven to become experts. We are real. We have grit. You share our belief that a healthy culture is key to the company’s success and more importantly our employees’ happiness. 

Better decisions. Better data. Greener planet. All made possible by the best people. Come join our team!

At Smarter Sorting, we understand that a workforce that includes a robust mix of genders, ages, ethnicities, religions and socioeconomic backgrounds is more likely to reflect a variety of perspectives and thought patterns - leading to more innovation, brainstorming, problem-solving and strategizing. That is why we are committed to building a diverse and inclusive environment and strongly encourage candidates from historically underrepresented groups to apply.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Google CloudFrameworks
    • IonicFrameworks
    • SinatraFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • DockerDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • InVisionDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM

Location

We are in the heart of East Austin right next door to Sawer, Central Machine Works and all the best food.

An Insider's view of Smarter Sorting

How would you describe the company’s work-life balance?

One thing that continually impresses me about Smarter Sorting is how diverse our passions are outside of work and how we support each other in our personal experiences. I’ve known Sorters who author books, build their own planes, judge BMX in the Olympics, travel for volleyball tournaments, and DJ at some of Austin’s coolest venues.

Sam

Product Manager

What projects are you most excited about?

I’m most excited about our data projects surrounding Snowflake. Being able to bring data together from different source types and combine and analyze it in one place is a game changer for us. It allows everyone in the company to see the bigger picture of all the data we’re using. And as we know more, we do better!

Mark

Principle Engineer

How has your career grown since starting at the company?

I started as an intern with Smarter Sorting in 2016 and since then I have been able to wear many hats and truly find a role within the company that suits my strengths and interests. The encouragement and support I have received throughout my career has helped me grow professionally in more ways that I could have imagined.

Maya

Technical Project Manager

How do you empower your team to be more creative?

Building resilient software demands iterative problem solving and deliberation. This type of creative work requires focus and time to get into a flow. We work to create a routine for the team that minimizes distractions and allows for more opportunity to collaborate and reach a flow state of mind.

Adrianne

VP of Engineering

What are some things you learned at the company?

I came to the tech world from another industry. I had to quickly understand a new language, what we fondly call “nerd speak”. Moreover, I became adept at translating information and feedback between our customers and the product and development teams.

Victoria

Director of Customer Success

What are Smarter Sorting Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
Paid industry certifications
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