Trademark Intake Specialist at LegalZoom

| Austin
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Description

Remote until Jan 2022MUST currently reside within 25 miles of Austin, TX

$16.00/hr. Contract to Hire

About LegalZoom

We believe that everyone should have access to professional legal advice. So, we've built a trusted and accessible technology-based platform to reduce barriers and help empower millions of people to grow their business, care for their families, protect their ideas and more. From Estate Planning, to Business Formations to IP, providing the protection and peace of mind they need. To date, we've grown to become the leading provider of online legal solutions for families and small businesses, and we're committed to making our services even more valuable and easier to use than ever before. Join us!

Overview

Every legal document tells a story, and every document we process here at LegalZoom touches a customer's life in a very real way, whether it's a document to help them start a business, protect an idea, or protect their family. That's why our Document Processors are so critical. We don't just rely on technology, but our specialists carefully review each document to ensure customer information is complete so that our customers are truly delighted by the final document they receive.

Our Trademark Intake Specialistsare extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. It's all part of helping our customers achieve their dreams.

You will:

  • Assist Customers with inquiries via telephone and email regarding government application requirements and order status.
  • Proficiently utilize customer support tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations.
  • Consistently demonstrate the ability to effectively handle difficult calls and emails.
  • Prepare trademark documents ordered by LegalZoom customers.
  • Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers' experience and drive efficiency in the delivery of world-class customer support.
  • Ensure operational and technical issues are communicated to management team.
  • Support operations by cross-training on related jobs.
  • Take direction from Leads, Assistant Managers and/or Managers as required.

You'll have:

  • Exceptional written and verbal communication skills.
  • Detail-oriented and results-driven.
  • Ability to work with goals and quotas and excel in a high-pressure, fast-paced environment.
  • Copyediting, proofreading, data entry, or academic grading experience.
  • Proficiency with, and the ability to rapidly navigate between, the following applications and systems: Windows XP, MS Internet Explorer, Internet search engines, including but not limited to Google & Yahoo, Microsoft Office, including strong skills in Excel, Word, PowerPoint, & Outlook
  • Self-starter who works well with or without supervision.
  • Team player with excellent communication and interpersonal skills.
  • Flexible and able to manage multiple assignments.
  • 1-2 years customer support experience in a high volume contact center, legal or service environment
  • Experience processing complex documents such as loan applications.

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity.
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks

Location

9900 Spectrum Dr, Austin, TX 78717

An Insider's view of LegalZoom

What projects are you most excited about?

I'm excited to be working on our new Summer Internship program happening this summer. Bringing in early talent is so rewarding. Watching them grow into the career they work so hard for. Being given the opportunity to lead this program is one of the many reason I LOVE working here!

Joe

Head of Employer Brand & Early Careers

What are LegalZoom Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We strive to create a best-in-class workplace built on an inclusive, productive, and collaborative culture. Along with our remote-first approach, we’re pleased to announce significant improvements to our benefits—free and improved healthcare for individuals and lower cost for families, increased time-off, increased parental leave, and new employee benefits like fertility support and access to free meditation and exercise classes.

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