Vice President, Customer Experience at Postclick

| Remote
Sorry, this job was removed at 1:07 p.m. (CST) on Thursday, April 14, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Who are we?

Postclick is the world's leading solution for digital advertising conversions. We blend personalization, optimization, machine learning, and human insight to guarantee marketers higher conversions.

We are innovators reshaping the digital marketing space. We champion big ideas, embrace cross-functional collaboration, and invite bold thinkers from all over the world to be a part of our teams. We bring passion to our roles, cultivate diverse perspectives, and never stop striving for powerful results. Informed by a decade of conversion data, our advertising conversion cloud creates personalized connections between brands and their customers. Like us, our technology is always in pursuit of better ways. 

If you are excited to be part of this vision, read on!

About you

You thrive in your work and you want to be a part of an extraordinary team. You believe in having a diverse and inclusive culture that thinks big, moves fast, and cares about disrupting.

Primary areas of responsibility
  • You will manage the teams who are implementing our enterprise solutions ensuring all accounts are assigned, set up for success, and with the highest customer satisfaction
  • You will champion and leverage data sources such as the voice of customer, insights, analytics, and customer journey mapping, to fully understand our customers’ experience while focusing on delivering value to the company, solving customer experience problems, and developing new opportunities
  • You will leverage customer feedback to identify possible improvements to our product, working closely with Product and Engineering to develop and prioritize customer asks and also strategize for future customer needs based on that data
  • You will define goals for the CX organization to drive the rapid scaling efforts Postclick is going through and the rapid addition of new customers every week
  • You will evaluate productivity and performance across the support teams as it measures up to company-wide OKRs and departmental KPIs
Requirements
  • Undergraduate degree or equivalent experience
  • 10+ Years of MarTech, AdTech, or SaaS in customer success, support, or experience preferred
  • Experience working at a rapidly growing global tech start-up preferred
  • Strong understanding of the ideal customer journey/lifecycle within large, global enterprises and a track record of cross-functional leadership
  • Proven experience creating processes that enable support teams to scale and deliver tangible business benefits (NPS improvements, churn reduction, product improvements)
  • Experience building customer success programs, workflows, or models for new products
  • Experience leading and scaling global customer success organizations
Industry-leading benefits:
  • 15 Days standard PTO
  • 10 Paid U.S. holidays
  • 12 Mental health PTO days
  • Generous monthly WFH Stipend and office set up allowance
  • Full health benefits (medical, dental, vision, sick leave) and 401(K)
  • Flexible work hours and a hybrid WFO/WFH/Remote culture
  • Top-of-the-line technology
  • Professional growth/continuing education
Under the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.Next Steps

We are an equal opportunity employer searching for exceptional talent of diverse backgrounds, experiences, abilities, and perspectives. We are here to support every candidate and provide reasonable accommodations to help you apply, if needed.

If you’ve made it this far, we hope you’re as excited as we are about finding out if we’re a good fit for each other, let’s talk.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • SnowflakeDatabases

Location

We are growing the Austin location to about 50 employees by the end of this year and we are looking for a brand-new office space in central Austin.

What are Postclick Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications

More Jobs at Postclick

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Postclick's full profileSee more Postclick jobs