VP of Operations at Social Solutions

| Austin
Sorry, this job was removed at 5:09 a.m. (CST) on Saturday, December 5, 2020
Find out who's hiring in Austin.
See all Operations jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

 What You'll Do

  • Reports to the Chief Operating Officer
  • The Vice President of Operations is responsible to lead Social Solutions services organization through aggressive growth and advance of our solutions to the markets we serve. Critical components of this are:
    • Build an organization that focuses on unlocking the value of our software, technology and data
    • Motivate and lead a high-performance management team
    • Provide mentoring as a cornerstone to the management career development program
    • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization
  • Overall responsible for developing and managing the overall services strategy and operations for the company's business in the following areas: Professional Services, Consulting, Managed Services and Client Support. Primary focus areas are:
    • Responsible to provide oversight and direction to the management of our services organizations to ensure we meet or exceed customer satisfaction, company standards while meeting business financial objectives
    • Establish scalable operating practices that optimize interactions across the organization to ensure a positive customer experience
    • Develop, monitor and respond to KPIs that help drive continuous improvement
  • Manage services P&L, meeting objectives and key results, including such things as utilization, bookings, revenue, margins
    • Looks for methods to improve quality, efficiency and productivity, reduce costs, increase profits, and improve control measures
    • Drive new revenue streams by developing new service offerings and follow through to support sales success by working with marketing, training and sales enablement
    • Coaches and develops the team to ensure they are delivering against key business metrics
  • Improve customer experience
    • Develop processes to ensure our team is achieving the highest degree of customer satisfaction
    • Develop systems to measure results and to ensure we are delivering our services on time, on budget and to exceed customer expectations
    • Work directly with our customers to resolve significant escalations
  • Member of the Senior Leadership Team
    • Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved
    • Work autonomously while ensuring COO expectations are readily met and exceeded
    • Fosters a success-oriented, accountable environment within the company.
    • Represents the firm with clients, investors, and business partners.
    • Collaborate with executive leadership to develop strategic company goals while supplying expertise and guidance on operations objectives across the organization
    • Contribute to organization development and act as an operational change agent

Competencies

  • Proven current leadership experience in building and developing services organizations
  • Revenue and margin responsibility for a services organization
  • Operational Excellence, six sigma level execution capability
  • A track record of leading from the front and ability to demonstrate how to organize for success, across all aspects of with customers
  • Deep expertise in project management and services operations in support of mission critical projects, including tools for project management, resource management, and knowledge management
  • A hands-on approach when it comes to customers engagement, contract and project management – driving with urgency
  • Ability to make tough decisions, to change and adapt quickly, while remaining focused on customers
  • Recognized as valued and trusted advisor in relationships with clients, colleagues, vendors and other industry professionals
  • Proven strong change management skills demonstrated by leading organizational changes and transformation, building scale and efficiency, developing talent and a strong culture

  • Minimum ten years' progressive executive leadership
  • MBA strongly preferred
  • Experience working in technology industry
  • Demonstrated ability to scale and grow services business
  • Demonstrated experience in managing a business P&L
  • Public Sector experience a plus
  • Excellent leadership, communications, presentation and talent development skills very important
  • Based in Austin, TX

 Why We're Awesome

Recently named one of Built In Austin's Best Places to Work for in Austin. At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Our clients affect countless lives every day. That's why we go above and beyond to provide tools to get the job done. We help non-profits get to the heart of their data so they can maximize their efforts to be more impactful. In essence, we help those that are changing the world.

What You'll Get

  • Amazing coworkers
  • Flexible PTO
  • 100% employer paid benefits for employees
  • 8 hours per quarter of paid volunteer time
  • Company sponsored events and happy hours
  • Career advancement opportunities and more!

To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future. Thank you in advance for your cooperation!

In order fulfill Social Solutions' mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.

To that end, we make employment decisions based on qualifications, merit, and business need. Social Solutions does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • TrustRadiusAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • SmartsheetManagement
    • WordpressCMS
    • ZapierCMS
    • SalesforceCRM
    • DrawloopCRM
    • TenfoldCRM
    • DocuSignCRM
    • OutreachCRM
    • MarketoLead Gen
    • BizibleLead Gen
    • TableauLead Gen

Location

10801 North Mopac Expressway, Austin, TX 78759

An Insider's view of Social Solutions

How does your team reward individual success?

Leadership recognizes hard work and talent and rewards their top performing employees - I've been promoted, named "Rookie of the Year", and been placed into a program to accelerate my growth even further with my other high potential colleagues.

Joel

Software Engineer

What's the biggest problem your team is solving?

I joined Social Solutions Global to work on updating and innovating a key part of the product offering. My team is handling the inefficiency of developing for parallel monoliths by introducing cutting edge tools and cloud scaling. The technical potential will enable great rewards for our clients!

Chris

Software Developer

How has your career grown since starting at the company?

Since joining Social Solutions, I’ve been pushed to learn & develop faster than in any previous role. I was paired with a mentor to guide my development and make sure I was focusing on the right areas. This lead to my promotion into a team lead role where I’m being tasked with managing a team while continuing to thrive in my day-to-day duties.”

Michael

Team Lead, Renewals

What is your vision for the company?

As the leading provider of outcomes software to the philanthropic community, we are changing the way that data and analytics are used. We're able to do this because we hire smart and passionate employees. We envision a world where organizations can see their impact in real time, and can take action on those insights to transform human lives.

Kristin

CEO

How does the company support your career growth?

My favorite part of working at Social Solutions is that I get to stay connected to my nonprofit roots while working at a rapidly growing tech company. There’s so much room for professional growth and promotion which is highly motivating!”

Sarah

Mission Sales Specialist

What are Social Solutions Perks + Benefits

Culture
Volunteer in local community
Receive up to 8 paid hours per quarter to volunteer with a non-profit organization of your choice.
Friends outside of work
Daily stand up
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Dependent Care FSA allows you to set aside up to $5,000 per plan year to cover expenses such as day care, after-school programs, and mroe so you and your spouse can work or go to school.
Disability Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Dental Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Vision Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Health Insurance Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Life Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Pet Insurance
Wellness Programs
Our Wise and Well program offers monthly events incorporating physical, intellectual, emotion, financial and social well-being – like chair massages, financial planning workshops, and happy hours.
Onsite Gym
Our building, Braker Point, is currently building an onsite gym.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer a 401K match to help our employees invest in their future retirement.
401(K) Matching
Social Solutions' 401(K) retirement plan matches 50% of an employee's contributions up to 3% of their annual base salary.
Performance Bonus
Many individual contributor roles at Social Solutions are eligible for an annual performance bonus. Bonuses are based on a percentage of the employee's salary and are paid during performance reviews.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We recognize the importance of bonding with a new baby, so new parents receive paid off for both birthing and non-birthing leave.
Flexible Work Schedule
Social Solutions employees are encouraged to work with their manager to establish a schedule that works both for them and for the business.
Remote Work Program
All employees will work from home will be until June 1st, 2021. Optional/reservable work from office is available.
Family Medical Leave
Social Solutions will provide up to 12 weeks of unpaid, job protected leave to eligible employees for a variety of reasons.
Vacation & Time Off Benefits
Unlimited Vacation Policy
To enhance our work hard, play hard culture we offer a Flexible PTO policy which means that employees are able to take as many days off as they need, provided they have pre-approval from their manager
Paid Volunteer Time
Social Solutions provides each employee with 8 hours of paid volunteer time per quarter. Employees are encouraged to volunteer with an organization of their choice.
Paid Holidays
Social Solutions offers all employees 9 paid holidays.
Paid Sick Days
Social Solutions employees are able to take paid sick days as a part of our Flexible PTO policy.
Perks & Discounts
Beer on Tap
Social Solutions is expanding our Austin office and has plans to have draft beer available on both floors in our office.
Casual Dress
Social Solutions' culture is laid back and our dress code matches that. Employees dress in casual clothing every day.
Company Outings
Social Solutions has an annual summer party and a holiday party for all employees and a guest. Past parties have included a casino night, a shrimp boil, and of course eating BBQ.
Game Room
The Social Solutions break room includes an arcade machine with over 1000 games, a ping pong table, pop a shot basketball, and corn hole. We're very competitive and regularly hold gaming tournaments.
Happy Hours
We work hard and we play hard. Social Solutions hosts happy hours once per month either in our office break room or at a local bar.
Parking
We recognize that Austin isn't known for it's public transportation, so we have on-site parking for all employees.
Recreational Clubs
Social Solutions offers a variety of groups for employees to join that range from sports leagues to breakfast clubs and book clubs.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
We offer a 2-Day New Hire Orientation, monthly professional development training, a High Potential program that accelerates growth of our top talent, and the LEAD program which is offered to managers.
Tuition Reimbursement
Social Solutions offers $1,500 per year toward role related graduate and undergraduate programs or $500 per year for continued education courses.
Diversity Program
More Jobs at Social Solutions16 open jobs
All Jobs
Dev + Engineer
HR + Recruiting
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Marketing
new
Austin
Developer
new
Austin
Internships
new
Austin
Project Mgmt
new
Austin
Sales
new
Austin
Sales
new
Austin
Operations
new
Austin
Sales
new
Austin
HR + Recruiting
new
Austin
Developer
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Social Solutions's full profileSee more Social Solutions jobs