About Main Street Hub:

Main Street Hub is the marketing platform for local businesses. Utilizing our proprietary technology, we integrate social media, customer reviews, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time.

Backed by leading investors, Main Street Hub was founded in 2010 and has more than 600 team members in Austin, Texas. We serve 10,000 local business customers across the country and have published more than 10 million messages on social media and review sites on their behalf.

Main Street Hub has been named one of the fastest growing private companies in the U.S. by Inc. Magazine, one of the Best Places to Work in Austin by the Austin Business Journal, and a Top Workplace by the Austin American-Statesman.

For more information about Main Street Hub visit our site: http://www.mainstreethub.com and stay in touch Facebook, Twitter, and Instagram. For tips, tricks, and insights on the latest trends in social media marketing for small businesses, visit our blog.

About the Operations Excellence Team:

The Operations Excellence team is laser-focused on continuous improvement to provide the best customer experience for small businesses. The Website Operations Specialists are a team of technical experts who set our customers up for success online. This team analyzes a customer’s eligibility for a website to provide a creative & accurate solution, while offering technical support on the back end. We’re a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers’ lives a little less complicated.

Who are you?

• You are a fit with Main Street Hub’s values and are passionate about supporting local businesses and communities.
• You are comfortable talking with customers when they least expect it, and you communicate effectively to set expectations through written and verbal communication. You are assertive in a sales or customer service situation.
• You are meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough.
• You can prioritize and re-prioritize ruthlessly, and you enjoy working toward higher and higher efficiency with a “get it done” attitude.
• You have an eye for visual design and tech savvy. Domain hosting experience is a plus!
• You’re pumped about working in a fast-paced, high-growth startup environment.
• You have a bachelor’s degree or relevant, transferable work experience.

What you’ll do:

• Diagnose the current state of a customer’s website and domain.
• Pitch the value of our website service to new and existing customers over the phone and via email to maximize conversion.
• Handle credential setup including gathering information from customers, creating new domains, and initiating assistance from third-party agencies.
• Review website previews to ensure accurate information, correct grammar/punctuation, and visual appeal before the website goes live.
• Support customers post-launch website requests.
• Any other responsibilities as may arise in the context of a fast-moving startup.

Why is it awesome?

• You will get to deliver a surprise and delighting moment for customers who need help with their websites, or don’t have one at all!
• You’ll be surrounded by individuals who thrive on pushing themselves and each other to innovate and deliver the best for our customers. We’re constantly raising the bar and we all get better along the way.
• You’ll learn about different kinds of small businesses and industries, both from a business owner’s perspective and a consumer's perspective. You’ll also have the opportunity to be exposed to cutting-edge technology and social media marketing strategies, product development, and whatever else about the business you’d like to learn.
• You’ll have the opportunity for growth -- Main Street Hub is on the way up, paving exceptional career paths for exceptional talent.

Benefits:

• Mission-driven, values-based culture.
• Competitive pay.
• 15 days paid time off, plus company holidays.
• 100% paid medical, dental, and vision option.
• Paid parental leave.
• Competitive 401(k) package.
• Fun, casual, urban office environment.
• Professional development and experience, including opportunities to grow your career, working for one of most ambitious companies in Austin.