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We are a hybrid, remote-office company dedicated to growing our talent anywhere!
We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.
At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.
We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
About the Role:
As a key leadership role within a processor support team, the Processor Ops Specialist will promote positive working relationships between Pathward and processors. This candidate will lead work efforts with all areas throughout Pathward to resolve issues, oversee data quality, and facilitate change as appropriate to business need.
What You Will Do:
- Serves as a liaison between Pathward and Processing Partners for daily communications.
- Leads processor integrations and solution implementation to support Pathward products.
- Provides frontline support and issue remediation for external system applications.
- Oversees exception handling ensuring resolution of rejected records.
- Manages data quality alerts and investigate to identify root cause.
- Queries and analyzes data to troubleshoot issues and identify scope.
- Proposes and implements solutions for complex data issues both independently and in collaboration with peers.
- Drives solution set across development teams to adhere to industry and regulatory changes.
- Establishes controls for SLA oversight in accordance with contractual agreements
- Leads problem management and resolution, escalation of issues as necessary.
- Supports Engineering efforts as subject matter expert of third-party processor.
- Configures processor defined values according to business definitions to normalize data in Pathward processing environment.
- Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team.
- Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status and overall processor performance.
- Develops strong working relationship with processors and internal business partners for optimal support and operation of Pathward products.
- Conducts periodic engagements with processors preparing agendas and document outcomes.
- Supports business projects as subject matter expert.
- Mentors and supports teammates in data quality and problem management efforts.
What You Will Need:
- Bachelor's degree or equivalent education and work experience.
- Typically, 5+ years with bachelor's or equivalent.
- Attention to Detail
- Conceptual Thinking
- Conflict Resolution
- Data Gathering
- Decision Making
- Negotiating
- Planning and Organizing
- Problem Solving
- Project Management
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $72,000 – $120,000
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
#LI-Remote
Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.
Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – [email protected]
Please click here to view Pathward's Applicant Privacy Notice.
Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.
Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.
Candidate Scam WarningWe encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/
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