Description

Meet our Product Support Team!



The most important criteria for joining our Product Support team are:

• Passion for solving client challenges and commitment to client delight
• Excellent written and verbal communication skills
• Exceptional troubleshooting skills, and a passion for problem solving and investigation
• Ability to multi-task and prioritize in fast-paced and highly collaborative environment both independently and as a member of a team
• Fluency in social media platforms

What You'll Do



The Product Support Engineer is responsible for providing high-quality product support for the Sprinklr platform and/or Sprinklr products. This person will also work on other projects and documentation as required. Product Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users. Support engineers will be required to be on-call on a regular basis throughout the year. 


What Are Your Responsibilities

• Duplicating and troubleshooting product and technical issues faced by clients, working towards a speedy resolution.
• Developing in-depth product expertise in order to provide solutions for product issues
• Taking ownership of technical issues, understanding customer requirements and workflow, and working within escalation processes to resolve more advanced issues

Who You Are & What Makes You Qualified

• Strong knowledge of MySQL, Familiarity with MongoDB a plus
• Experience with Linux operating system
• Education level: Bachelor’s degree in a technical field, Masters in Computer Science or equivalent work experience in a software/support and services environment.
• Minimum of 4 years experience in a client-facing role supporting software products
• Client-facing experience supporting software products
• Excellent written and verbal skills
• Strong analytical and problem-solving skills
• Ability to work in a highly collaborative and fast-paced environment
• Firm grasp of the web and social media
• Fluency in Spanish required, Portuguese a plus.