Associate Product Manager
Who We Are
At SecureLink, we take our job seriously, but ourselves, not so much. We aren't afraid of a challenge and understand the individual and team effort required to accomplish something great! SecureLink's world headquarters in West Austin is called the Hill Country Spaceship - a great facility we believe you would be proud to call your workplace.
Founded in 2003, SecureLink doesn't just offer products – we provide partnerships. We have the knowledge, existing relationships, and expertise to make the maximum impact on our customers' business. This, and our "failure is not an option" mindset, is what has led to us solidifying our place as the leaders in managing secure third-party remote access and remote support for both highly regulated enterprise organizations and technology vendors.
After 14 years in business, we announced a strategic investment from Vista Equity Partners, the leading technology investment firm focusing exclusively on software, data, and technology-enabled companies. Since then, we have nearly tripled our revenue, earning a place on the Inc. 5000 list of the U.S.'s fastest-growing privately-owned companies three years in a row. During that same period, we've proudly maintained our strong culture, recently being recognized with a Glassdoor Employees' Choice Award. In 2020, we announced an added partnership from Cove Hill which will position us to accelerate our growth and further advance product innovation.
This position is expected to be filled in the Austin area even though our team is fully distributed for the time being. We are continuously evaluating our return to the office with the safety of our employees and their families at top of mind.
What You'll Do
The Associate Product Manager will be responsible for general support of the team on analysis, project management as well as own key deliverables and processes within the Product team across these three areas. SecureLink Product Management is responsible for three key areas within the business – (1) defining development priorities and projects, (2) owning market intelligence and strategy and (3) launching product and ensuring organizational enablement of new releases and/or products. Product Associate will report directly the Vice President of Product Management but will support the entire Product team. Day-to-day responsibilities include:
- Product launch process management
- Ad hoc data and market analysis in support of business cases and other strategic initiatives
- Desktop research into competitors and potential partners
- Technical writing of key documentation including positioning documents and release notes
- Liaising with marketing to ensure copy is technically accurate and aligned with the positioning
- Maintenance of new feature JIRA tickets and backlog management including:
- Following up on new requests to ensure all key data is captured especially business rationale/problem statement
- Assurance that worked tickets are updated/spliced to ensure alignment on what is being developed and delivered, and what functionality may still be outstanding
- Running and maintaining new feature grooming process
What You'll Need
- 1-4 years in a product management, professional services, engineering or another relevant role
- A passion for technology and working with customers to understand how it can be used to solve their problems
- Ability to communicate with different personality types and roles (e.g., development, sales, support, customer, executive) effectively and build strong relationships
- Strong intellectual curiosity and passion for learning and problem-solving
- Excellent organizational skills and project management skills
- An understanding of software development processes
Why Choose Us
SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. Benefits and perks include:
- Health: Medical, dental and vision insurance - SecureLink foots the whole bill for employees and subsidizes dependent coverage at 75%!
- Wellness: SecureLink kicks cash into your HSA, $2,500 for those with individual coverage and $5,000 for those with family coverage. Employees are provided with a standing desk, healthy snacks, and have free access to an onsite gym.
- Retirement: SecureLink contributes 3% of your annual base salary to a 401k.
- Time off: Employees receive unlimited PTO, including time to volunteer. Additionally, we offer 10 paid company holidays.
- Perks: Our onsite kitchen provides employees with healthy options for breakfast & lunch every day. We kick back $100 per month towards cell phone reimbursement.
- Workspace: Casual dress code for our employees, and you will see many people around wearing jeans, and yes – even t-shirts and the occasional pair of flip-flops.
What Else?
Happy and successful SecureLink employees embrace the company's mission to have fun creating value over the long run. Great employees have three attributes that make them "slinky". These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to meaningfully contribute to the company, customers, and culture.
If you are just looking for another job, this is not the place for you. We like to laugh and be around happy, smart, interesting, self-motivated and "slinky" people. Slackers, grumps, and pessimists need not apply.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.