Associate Product Operations Manager

| Austin
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About Juniper Square

Our mission is to make the world’s private capital markets more efficient, transparent, and accessible. Privately owned assets like commercial real estate make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets and as a result bringing access to millions who don’t currently benefit from one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology—all while contributing as a member of a values-driven organization—we want to hear from you. We’ve doubled our team in each of the past four years while maintaining an excellent culture and staying true to our values. We are well-funded and building for the long-term. We need YOU to help us achieve our mission. 

About your Role

As a product operations manager, your primary responsibility will be getting new customers started with our application. You’ll engage hands-on with customers, and collaborate with colleagues from product development, sales, and customer success. Specifically, you will:

  • Work with customers to plan how to migrate their existing data to Juniper Square
  • Manage the process of data migration; participate in calls with customers and coordinate work by your colleagues
  • Review, analyze, and prepare customer data for import to our application
  • Learn to upload data using the Juniper Square application and other software tools
  • Coordinate with our customer success team to provide a great experience for new customers
  • Recommend improvements to our application based on experiences with customers
  • Become an expert in the way private equity companies operate

In this role, you’ll work directly with clients, get experience managing investment data, and become an expert in our product. You’ll develop tools and collateral to make these processes more efficient as the business grows. This is a great experience if you’re considering a future in account management, product management, customer success, data analysis, or sales engineering, since you’ll get exposure to all of these areas.

Qualifications
  • Bachelor’s degree
  • Experience working with complex datasets in Microsoft Excel
  • Strong attention to detail; analytical and inquisitive nature
  • Excellent written and verbal communication skills
  • Empathy for customers, and passion for helping them
  • Self-starter personality; comfort with ambiguity and rapidly changing environments
  • Interest in software and finance; familiarity with real estate private equity concepts a plus
  • Ability to manage multiple projects in a fast-paced startup environment

This is a full-time position located in our Austin office or San Francisco office.

Benefits
  • Competitive salary and meaningful equity
  • Health, dental, and vision care for you and your family
  • Unlimited vacation policy and paid holidays
  • Generous paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Professional development stipend
  • Healthcare FSA and commuter benefits programs
  • Monthly work from home wellness stipend while we're all remote
  • Mental wellness coverage including live coaching and therapy sessions
  • Home office productivity allowance to help create an ideal work from home setup

At Juniper Square, we're building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you. 


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Technology we use

  • Engineering
    • PythonLanguages

What are Juniper Square Perks + Benefits

Juniper Square Benefits Overview

Benefits at Juniper Square include:
Competitive salary and meaningful equity
Health, dental, and vision care for you and your family
Unlimited vacation policy and paid holidays
Generous paid family leave, medical leave, and bereavement leave policies
401k retirement savings plan
Healthcare FSA and commuter benefits programs
Freedom to customize your work and technology setup as you see fit

...and, of course, the opportunity to take on great responsibilities as part of a collaborative, hands-on team that is building a new company from the ground up!

For more information on what it is like to work here: https://www.glassdoor.com/Overview/Working-at-Juniper-Square-EI_IE15457…

Culture
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Cross functional training encouraged
Promote from within
Continuing Education stipend
Juniper Square reimburses up to $1,600 of approved purchases per calendar year that employees make for conferences, books, etc. related to their professional development.
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