Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX
Remote

CX Security Product Management at Duo Security

| Remote
Sorry, this job was removed at 3:33 p.m. (CST) on Monday, June 28, 2021
Find out who's hiring in Austin.
See all Product jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

What You’ll Do

The Customer Experience Organization (CX) at Cisco is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. The Customer Experiences Product Management organization work together to make Services a compelling reason to repeatedly choose Cisco.

The Customer Experiences Security Product Management Team is transforming the Services portfolio for Cisco’s customers. The Customer Experiences Product Management team is innovating services offers for Security market to a whole new level that will accelerate customer and partner success and loyalty. Our award-winning portfolio of professional, technical and managed services leverages the intelligence and the networking expertise that Cisco and our partners have accumulated from successfully supporting the most mission-critical and complicated network and IT infrastructures in the world.

We're seeking a Product Manager in Cisco Security portfolio with the ability to understand customers’ business and technical challenges that prevent them from fully adopting Cisco Security including Secure Firewall, Secure X, Secure Network Analytics, Secure Endpoint, Security Web Appliance, Umbrella, Security Access by Duo and Identify Services Engine. To accelerate customer adoption and remove these barriers, they will collaborate across other CX/Business Entity/Enablement teams.

Core Responsibilities Include:

  • Understand Cisco’s Security business and software business models used by all Cisco products and solutions.
  • Provide domain expertise in Secure Firewall, Secure X, Secure Network Analytics, Secure Endpoint, Security Web Appliance, Umbrella, Security Access by Duo and Identify Services Engine
  • Advocate on customers’ behalf within Cisco to prioritize and develop a roadmap for services development and ensure that their service needs are met
  • Manage the overall portfolio requirements and assure the services are meeting Cisco product support strategy and requirements.
  • Analyze metrics to develop compelling business case and measure existing offers against business goals (bookings, margin, attach rate, service, customer satisfaction)
  • Investigate market trends, develop competitive analysis, articulate and document on-line requirements, and service design.
  • Partner heavily with cross functional teams to ensure that new service offers are developed with the necessary capabilities and automations.
  • Maintain up-to-date marketing collaterals and technical details using available on-line publishing tools for all business aspects of assigned Software Support Service offers.
  • Develop and conduct streamlined process to enable migration of existing offers to the new service offers, and to enable adoption of new offers for additional software products.

Who You’ll Work With

You’ll work closely with the key stakeholders in SBG, GSSO, CX Product Management, CX New Products, CX Enablement, to create new services offers and refresh the existing services portfolio of offers. Collaborate with finance on portfolio rationalization and pricing. You’ll leverage the expertise of SMEs in the New Products CXPM team for knowledge transfer and peer review of offers.

Who You Are

A motivated self-starter with a bias for action. You have a proven track record in performing well in a fast-paced environment and organizational skills to lead multiple projects with tight timelines effectively. You have the ability to build a compelling story that conveys the value of complex technologies in concise business terms. You have a strong executive presence, cross-group collaboration, and communication skills that drive influence among the senior leaders across a highly matrixed organization.

Required Skills:

  • BA/BS, Bachelors degree required; Masters’ preferred
  • 5+ years’ experience in product marketing or product management for sophisticated technologies, preferably in the area of Security and Security related technologies
  • A solid understanding Security software industry trends and software support trends
  • A strong understanding of the Cisco Software Product and Services portfolios
  • Works independently and receives limited supervision on routine task
  • Demonstrated ability influence actions of team members outside of function
  • Analytical skills to develop insights into complex business issues
  • Must be able to work in a fast-paced, dynamic environment, with changing priorities
  • Consistent track record of crafting compelling positioning and thought leadership content
  • Strong business acumen and decision-making ability
  • Excellent communications skills (written, oral and presentation)
  • Well-developed teamwork, collaboration and project management skills
  • Proficient in Microsoft Word, Excel, PowerPoint, Jive, Roadmap publishing tool to support documentations and communications

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

 
See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Duo's Austin office is located in the heart of downtown.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • MarvelDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WrikeManagement
    • SalesforceCRM
    • MarketoLead Gen
Previous
Next

What are Duo Security Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Duo Security

How does your team reward individual success?

It can be as quick as some karma in Slack. We do team appreciations at the start of team meetings and Cisco has connected recognition which allows individuals to recognize the great work someone has done along with a monetary award, from $25 on up! We also celebrate life with team members, for example throwing a virtual baby shower!

Hector

Senior Engineering Manager

What's the biggest problem your team is solving?

Our cross-functional team of data scientists, software engineers, and designers, as well as product and security experts is building an intuitive adaptive authentication system. We’re moving past basic rule-based approaches to create a dynamic experience that people will love for keeping them secure while staying unobtrusive.

Brian

Head of Data Science and Engineering

What are some things you learned at the company?

Early on, I thought that success in the security industry was attributed solely to people's ideas or intellect. Since then, I've learned that the most important thing to have in any industry is empathy. Without empathy, you can't build a product that people will love or a place that people will want to work. Empathy is a foundation for success.

Olabode

Senior Data Scientist

What is your vision for the company?

My overall vision is to provide mechanisms for the business to build simple, safe and secure products that our customers and partners intrinsically trust. It is my belief that when we empower our teams and stakeholders to creatively work together instead of falling on process and procedure for the sake of it, our creativity opens to new heights.

Amanda

Head of Product Security

What makes someone successful on your team?

Success for us is taking the road less traveled to achieve better results, meaning we look for teammates who bring perspectives from all walks of life and who are not afraid to use their voice. We believe this combination results in good outcomes because we end up paving our path to success with a diversity of thought.

Amanda

Internal Communications Manager

Jobs at Duo Security
29

All Jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Product
Sales
Tap to close

Senior Technical Solutions Architect (GTM & CGEM) - Duo Security

Duo Security
Austin
1 day ago
+43
What You'll Do Expect to work hard and have fun. Duo's SaaS security solution breaks the mold of the traditional sales model allowing us to move sales cycles at a much higher velocity. A TSA or Solutions Engineer (SE) will work with many, many prospects and customers in a day providing consulting, technical implementation and demos of Duo.

Design Strategy Lead - Duo Security

Duo Security
Austin
1 day ago
+43
A Design Strategist at Duo... Drives identification of and alignment on cross-product ideal customer journeys, helping to integrate the efforts of teams across silos. Defines experience principles and meaningful success metrics across the full customer lifecycle. Identifies customer needs and opportunities in growth areas for the business.

Sr. Security Engineer, Duo Product Security

Duo Security
Remote
1 day ago
+43
The Cisco Security Business Group (SBG) focuses on empowering the world to reach its full potential, securely through the Cisco Secure products. Within the SBG Security team, we support this mission by building thoughtful partnerships with our internal stakeholders to drive security strategy alignment across the SBG portfolio to deliver simple, effective security solutions for our internal customers that meet both market and industry expectations

Sr. Security Engineer, Duo Product Security

Duo Security
Remote
1 day ago
+43
The Cisco Security Business Group (SBG) focuses on empowering the world to reach its full potential, securely through the Cisco Secure products. Within the SBG Security team, we support this mission by building thoughtful partnerships with our internal stakeholders to drive security strategy alignment across the SBG portfolio to deliver simple, effective security solutions for our internal customers that meet both market and industry

Technical Solutions Architect (Select) - Duo Security

Duo Security
Austin
1 day ago
+43
What You'll DoExpect to work hard and have fun. Duo's SaaS security solution breaks the mold of the traditional sales model allowing us to move sales cycles at a much higher velocity. A TSA or Solutions Engineer (SE) will work with many, many prospects and customers in a day providing consulting, technical implementation and demos of Duo. We partner with our account executives to understand and align with our customer's needs, develop the

Senior Security Compliance Analyst

Duo Security
Austin
1 day ago
+43
The Cisco Security Business Group (SBG) focuses on empowering the world to reach its full potential, securely through the Cisco Secure products. Within the SBG Security team, we support this mission by building thoughtful partnerships with our internal stakeholders to drive security strategy alignment across the SBG portfolio to deliver simple, effective security solutions for our internal customers that meet both market and industry expectations

Software Engineer- Duo Security

Duo Security
Austin
1 day ago
+43
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.Our team is our

Security Engineer, Duo Product Security

Duo Security
Remote
1 day ago
+43
The Cisco Security Business Group (SBG) focuses on empowering the world to reach its full potential, securely through the Cisco Secure products. Within the SBG Security team, we support this mission by building thoughtful partnerships with our internal stakeholders to drive security strategy alignment across the SBG portfolio to deliver simple, effective security solutions for our internal customers that meet both market and industry

Full Stack Software Engineer, Customer Systems Platform Team - Duo Security

Duo Security
Austin
1 day ago
+43
Duo Security, now a part of Cisco, is the top tier provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo's mission is to make security simple for everyone. We were born from a hacker ethos and committed to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.Our team is

Sr Software Engineer, SRE Observability - Duo Security

Duo Security
Austin
1 day ago
+43
Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider. Duo + Cisco = Disco With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud. Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the

Technical Solutions Specialist - Solutions Engineer - Inside Small - Duo Security

Duo Security
Austin
1 day ago
+43
Solution Engineer - Small & MidEmpowering the world to reach its full potential, securely-that's our vision in Cisco Secure. We do this by providing effective security solutions and becoming our customers most trusted partner. Security is everything in a world of evolving threats.Over the next few years, we're making big investments for a 10x better customer experience and big growth in Cisco Secure. Here's where you come in: it starts with

Sr. Software Engineer (Zero Trust) - Duo Security

Duo Security
Austin
1 day ago
+43
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.We're a diverse

Sr. Developer Experience Engineer - Duo Security

Duo Security
Austin
1 day ago
+43
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.Duo's mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.Our team is our

Sr. Software Developer Engineer in Test (Autobots) - Duo Security

Duo Security
Austin
2 days ago
+43
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and Zero Trust for the Workforce provider. Duo's mission is to make security simple for everyone. We were born from a hacker ethos

Virtual Partner Account Manager, MSP - Duo Security

Duo Security
Austin
2 days ago
+43
Empowering the world to reach its full potential, securely--that's our vision in Cisco Secure. We do this by providing effective security solutions and becoming our customers most trusted partner. Security is everything in a world of evolving threats.Over the next few years, we're making big investments for a 10x better customer experience and big growth in Cisco Secure. Here's where you come in: it starts with building a best-in-class SaaS sales

Software Developer Engineer in Test (Autobots Team) - Duo Security

Duo Security
Austin
2 days ago
+43
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and Zero Trust for the Workforce provider. Duo's mission is to make security simple for everyone. We were born from a hacker ethos

Senior Software Reliability Engineer- Duo Security

Duo Security
Austin
2 days ago
+43
Senior Software Reliability Engineer- Duo SecurityDuo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.Duo + Cisco = Disco With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud. Our mission is simple: democratize

Senior Product Manager, Data Platform - Duo Security

Duo Security
Austin
2 days ago
+43
We're a diverse crew of makers and builders, skaters and coders, filmmakers and DJs, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to take an empathetic approach to solve some of the most complex global business and security challenges faced today.What you'll do...As the Senior Product Manager for Data Platform, you will be responsible for enabling the storage and retrieval of

Virtual Sales Specialist (SMB) - Duo Security

Duo Security
Austin
2 days ago
+43
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge - transforming the security industry as we

Account Development Representative-Duo Security (Outbound)

Duo Security
Austin
2 days ago
+43
What you'll do... As an Outbound Account Development Representative (ADR) for Duo Security, you will rally alongside a team of highly motivated ADRs to build qualified pipelines of potential customers. This includes prospecting customers by phone, email, LinkedIn or whatever it takes to get them excited and engaged with Duo. You will not only be responsible for outbound prospecting but will be expected to be a subject matter expert of all things

Design Strategy Lead - Duo Security

Duo Security
Austin
2 weeks ago
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for everyone. We were born from a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work. Our team is our superpower. We

Virtual Sales Specialist (SMB) - Duo Security

Duo Security
Austin
2 weeks ago
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge - transforming the security industry as we

Senior Product Manager, Data Platform - Duo Security

Duo Security
Austin
3 weeks ago
We’re a diverse crew of makers and builders, skaters and coders, filmmakers and DJs, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to take an empathetic approach to solve some of the most complex global business and security challenges faced today.   What you’ll do…   As the Senior Product Manager for Data Platform, you will be responsible for enabling the storage and retrieval of

Senior Product Manager - Duo Security

Duo Security
Austin
2 months ago
We’re a diverse crew of makers and builders, skaters and coders, filmmakers and DJs, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to take an empathetic approach to solve some of the most complex global business and security challenges faced today.   What you’ll do…   As the Senior Product Manager for Data Analytics, you will be responsible for helping Duo make a more useful,

CX Security Product Management

Duo Security
Remote
2 months ago
What You’ll Do The Customer Experience Organization (CX) at Cisco is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. The Customer Experiences Product Management organization work together to make Services a compelling reason to repeatedly choose Cisco. The Customer Experiences Security Product Management Team is

Design Strategy Lead - Duo Security

Duo Security
Austin
3 months ago
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for everyone. We were born from a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work. Our team is our superpower. We

Virtual Sales Specialist (SMB) - Duo Security

Duo Security
Austin
5 months ago
Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge - transforming the security industry as we

Engineering Manager - Duo Security

Duo Security
Austin
6 months ago
We are seeking a Engineering Manager to lead a Developer Productivity team responsible for Internal CI Infrastructure and Developer Workflow tooling, improving developer lifecycle that empowers engineers to quickly iterate and develop on our best-in-breed platform for Duo’s suite of products. Our ideal candidate has experience mentoring and developing engineers. Ideal candidates have an ability to focus not just on the engineering problems but also be aware of waste in tooling and processes that impact engineers. You bring a flare for inspiring innovation and action from your teams. You have a proven track record of translating strategic goals into technical solutions and have a passion for Engineering Effectiveness and Developer Productivity. Experience creating measurable goals with milestones is a must.

Engineering Manager, Site Reliability - Duo Security

Duo Security
Austin
8 months ago
As an Engineering Manager on our Site Reliability Engineering team, you will lead a team responsible for enabling our engineering teams to be able to easily monitor and track metrics within services at Duo. These services empower Duo's product development teams to run and maintain their services in production at a high level. You will collaborate with a wide range of internal partners to lead projects that automate solutions in an effort to provide the most accurate insight possible into our systems, remove toil and enhance our teams ability to react quickly to issues.