Director, Product Management - Platform Portfolio at Blackbaud

| Austin
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About Blackbaud:


At Blackbaud, we’re here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K-12 schools, healthcare organizations, faith communities, arts and cultural organizations, foundations, companies, and the individual change agents who support them. With millions of users in 100+ countries, our vision is to power an Ecosystem of Good® that builds a better world.  Our customers are passionate about making the world a better place, and we’re inspired by the opportunity to help them raise resources, deliver programs, manage operations, and understand their outcomes.  



We are currently hiring a director within the product management function. This position is part of a key product strategy and portfolio planning function at Blackbaud. This role is accountable for setting the vision for and providing oversight to the core, developer, and commerce platform strategy that supports and enables our entire portfolio strategy. This director is accountable for managing all the strategic and operational efforts required to define and maintain Blackbaud’s platform strategy. A key objective of this role is amplifying Blackbaud’s maturity as a SaaS company, enabling all our development teams to deliver consistently and quickly with high quality and scale. This role ensures that all Blackbaud users have a seamless onboarding, authentication and enablement experience, and participants of our developer ecosystem can take advantage of our open platform to deliver consistent solutions across the portfolio. This role collaborates and strategizes with other portfolio leaders to establish a clear, long-range solution-led growth strategy that relies on product capabilities and usage as the primary drivers of client acquisition, retention, and expansion.


Blackbaud’s platform strategy is keystone to Blackbaud’s technology vision. Blackbaud is well on its way to delivering integrated and open cloud solutions that are underpinned by micro services. This role is specifically focused on ensuring Blackbaud delivers a common user experience across the innovative and competitive capabilities that create cloud solutions that serve the needs of specific vertical markets in the social good space. This role works across the Blackbaud portfolio, ensuring the feasibility of our cloud solutions based on a service design that is focused on client journey and creating “whole offerings” that drive client outcomes. This role will steward the defined set of technologies that enable products to share data and experiences with one another (e.g. moving from a monolithic codebase to a common set of APIs and services). This role requires agile leadership and will help drive a culture that is focused on being accountable for end-to-end experiences and being deliberate about experimentation, rapid release, and continuous iterations of capabilities to drive solutions forward incrementally, not sequentially. At its heart, we want to keep our technology easy to use and highly effective at driving client outcomes.


In addition, this role is a people management role which will require product management experience and proven leadership and coaching skills. The director leads a team of product managers who are the owners for specific services and is accountable for leading cross-functional leadership teams and managing all portfolio budgets and goals. The position of director is a great opportunity for someone skilled in collaborating in a highly-matrixed environment to achieve results. Ideal candidates are individuals who can maintain a high degree of professionalism with proven success in execution to achieve desired results. This person must have a passion for leadership while also being able to build strategy and address tactical challenges.



  • Drive accountability for all aspects of the Platform portfolio including core platform services (API and UX), developer services (our engineering system, Identity services), commerce services (provisioning orchestration and enablement), and enabling cohesive customer experiences from client onboarding to client impact (alignment with IT, social platform, etc.)
  • Drive accountability for prioritization and roadmap strategy and execution of adoption of key services in the Platform portfolio – taking great care in mapping and managing complex dependencies for various solutions, markets, and ecosystems
  • Contribute to the achievement of specific product-specific revenue targets and customer retention targets, including managing risks and dependencies within the portfolio
  • As part of the senior leadership team within the Product Management organization, help to set and support platform and solution strategy and priorities for the company
  • Work closely with our IECO team to execute on a full SaaS/PaaS solution strategy
  • Partner with other portfolio teams and product managers to ensure continuity of long-range plans across the portfolio, giving the utmost care to ensuring the feasibility of unmatched customers experiences within our high-priority vertical cloud solutions
  • Manage a team of technical and platform product managers who function as a horizontal and are accountable for ensuring the platform vision and technology strategy enables consistent, cohesive experiences via our portfolio via shared components
  • Recruit and retain a team of product managers, with extreme focus being given to cultivating a diverse, high-performing team that attracts, develops, recognizes, and retains our best people
  • Direct the activities of a highly-matrixed team of cross-functional and cross-business unit stakeholders and leaders
  • Leadership within Product Architectural Council and related workstreams that drive the company to achieve its technical and portfolio vision
  • Lead regular presentations and reporting to evangelize the value of a cohesive Platform strategy and provide visibility to key stakeholders and executive leadership on the status and success of all Platform portfolio strategies, objectives, milestones, and roadmaps


Minimum qualifications:



  • BS or BA, or equivalent experience required


  • 8+ years related industry/program management experience
  • Leadership and people management expertise
  • Advanced industry/vertical knowledge
  • Proven experience managing complex projects
  • Proven experience dealing effectively with ambiguity and understanding multiple work streams and dependencies
  • Ability to work across organizational structures including Product Management, Engineering, Finance/Accounting, Corporate IT, Sale, Marketing, and BUs
  • Ability to manage multiple priorities and tradeoffs and determine optimum solution that keeps the customer experience intact
  • Ability to diffuse conflict, negotiate, and improve critical internal and external relationships
  • Ability to create compelling presentations and business cases
  • Ability to analyze data and provide decision making support around your findings
  • Mastery-level oral and written communication and presentation skills
  • Ability to stay calm under pressure, respond to customer needs quickly and effectively
  • Self-motivated and able to thrive in a fast-paced and customer-focused environment
  • Prior sales experience preferred
  • Proficiency with Microsoft Office applications, relational database applications, web-based presentation tools, and preferred 
  • Proficient/expert in MS Office tools and have experience with Agile and Pragmatic Product Management best practices and processes
  • Experience with tools such as AHA, JIRA and TFS are critical

Why you'll want to come work here:

  • Our benefits are unmatched.   Not only do we offer competitive salaries, 4 weeks paid time off, tuition reimbursement, and 401K match, we also provide endless community involvement opportunities to encourage our employees to give back, through our CSR programs like gift matching and volunteer for vacation.
  • Blackbaud has been named to Forbes America's Best Employers for Diversity 2019, Forbes America’s Best Midsize Employer 2019, and's Top Companies for Women Technologists 2018, we are rapidly growing and offer incredible opportunity for career advancement!
  • We understand that people thrive in a culture focused on teamwork and purpose.  That's why Blackbaud offers a tremendous company culture, encouraging open, collaborative working environments in all of our offices around the world, including; North America, Australia, the United Kingdom and Costa Rica.  
  • We have proven that we are one of the best technology companies to work for.  Blackbaud has been ranked Best Technology Company in Charleston, SC for the fourth year in a row, and ranked by BuiltIn Austin as one of the Best Places to Work in Austin, TX.


Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube


Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.


To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • FlexFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ApacheFrameworks
    • KafkaFrameworks
    • Event HubsFrameworks
    • ElasticSearchFrameworks
    • AnsibleFrameworks
    • MyBatis/JPAFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • Aha!Management
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM


Located in the Domain area, just steps from the Metro station and access to all that Austin has to offer!

An Insider's view of Blackbaud

What are some social events your company does?

We try to do at least one event per month that caters to all interest areas, whether that’s our Pinewood Derby, our May the 4th Be With You Movie Marathon or Progressive Potlucks, where employees tour the office to pick up different parts of the meal. We also championed having a float in the Austin Pride Parade this year for the first time ever.

Stefanie Greene

HR Manager

What kinds of technical challenges do you and your team face?

The biggest technical challenge has been around consolidating data across all of our various legacy applications. This has been as much about changing the culture and tearing down historical silos as it has been about the tech. We have made huge strides in changing the organization’s culture and moving it forward.

Steve Merritt

Senior Distinguished Engineer

How does the company support your career growth?

We have a very employee-focused environment. Our managers and team leads will often discuss career development strategies with us and offer opportunities to connect with people who can give us firsthand information about a role or experience. To help us be as successful as possible, they suit our strengths and the company's needs.

Kristin Nelson

Team Lead, Sales

How do your team's ideas influence the company's direction?

We have changed our fundamental offering from a software solution to a series of capabilities and analytics that have an immediate and measurable impact on customer outcomes. This allows our sales team to be highly consultative with clients, introduce them to a broader community and have confidence that the outcomes we promise will be delivered.

Brandon Phipps

VP of Sales and Market Development

What are some things you learned at the company?

It’s amazing how Blackbaud listens to each individual customer to cater to their needs and help them reach their goal. I have also always admired Blackbaud’s devotion to giving back to the social good and local communities. From employer-sponsored volunteer days to community grants, Blackbaud allows its employees to give back to our clients!

Andrei Rogers

Cybersecurity Engineer

What are Blackbaud Perks + Benefits

Blackbaud Benefits Overview

At Blackbaud, we know how important it is to have good, affordable health and group benefits
and a retirement program that helps you save for your future. That’s why we offer competitive benefits that
can provide protection, peace of mind, and savings. Whether it’s health care, income protection, retirement savings, or other benefits, we’ve got you covered!

Volunteer in local community
Helping good take over is fundamental to Blackbaud. It can be as simple and personal as contributing to low waste in the office or leading a food/toy drive or championing a volunteer activity.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
The B-Healthy Incentive rewards our employees for participating in important wellness activities.
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
We recognize the need to balance work and life priorities. Starting off, we offer 4 weeks of paid time off, with up to 6 weeks for tenured employees.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Blackbaud recognizes that an educated workforce is a strong workforce. We offer ​a $3000 per year tuition reimbursement to assist with the costs incurred from continuing education.
Diversity Program
We are committed to creating a diverse and inclusive workplace (Recognized by Forbes in 2019) through cultural awareness and competency training programs, as well as Affinity group representation.
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Volunteer for vacation time earning an additional 3 days per year PTO.
Endless volunteer & community involvement opportunities.
Matching gifts for donations.
9 paid holidays
Inclusive work environment as recognized by as Top Company for Women Technologists.

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