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Director, Product Management

| Austin

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in London, Singapore, and Chengdu, China.

What You'll Do:
The Director of Product Management (DPM) is in a leadership position, responsible for the delivery of the product roadmap by prioritizing product development initiatives and owning the specification, development, and release processes of the LogicMonitor Platform. You will inspire the Product Management team to do the best work of their careers in a team environment with high trust, no fear of conflict, commitment, accountability, and attention to results. The Director of Product Management will ensure development efforts meet user needs, are aligned with company goals, and result in product shipped in a consistent, predictable cadence in alignment with an Agile based development process. Working in a collaborative manner with other functional teams (Sales, Marketing, etc.) on the product roadmap and through market analysis and KPI evaluation, the Director of Product Management will contribute heavily in helping to define the product strategy. 

Here's a closer look at your duties in this key role:

  • Delivery of the product roadmap in a predictable manner
  • Management of the Product Management team members in an inspirational manner that ensures their success
  • Comprehensive performance management of the Product Management team including hiring, training, active coaching and setting aggressive and realistic objectives
  • Strong bilateral relations with other department heads (Marketing, Sales, Customer Success, Professional Services, Support and Development)
  • Leadership in pushing and maintaining Agile development best practices
  • Maintenance of KPIs used to measure product usage
  • Continued satisfaction of existing customer base
  • Evaluation of complementary products for potential inclusion or acquisition
  • Evaluation of competing products in order to close potential gaps as necessary
  • Evaluation of competing products in order to determine weaknesses (for use by sales and marketing)
  • Direct communication of marketing to ensure product presentation is accurate and forthcoming
  • Serve as the business lead within the product development team. Manage planning, prioritization, specification, acceptance and education processes for all product features
  • Lead and perform market research to identify opportunities and quantify the business case for new projects. Prioritize product initiatives focused on growth, usage, and revenue - working with multiple stakeholders
  • Define marketing requirements documents (MRDs) with substantiated customer/market feedback to support the product definition plus internal alignment on engineering team capabilities
  • Develop, present and defend the business case for new project proposals
  • Define product KPIs to collect and analyze, collaborating across the company to understand how those KPIs grow the platform, increase conversion, and optimize user workflows
  • Work closely with engineering leads to engage, motivate, and lead the team towards successful product delivery. Work closely with engineering across the product lifecycle to write the product specifications, build the product and operate the platform. Ensure engineering team is delivering fixes and features that are prioritized by Product
  • Establish rapport and processes with the Scrum Master to improve efficiencies and to refine the Agile workflow
  • Work closely with the Marketing team on messaging, positioning and launch activities
  • Work with the Sales team on newly launched product features to establish early customer traction and secure lead customers. Remain engaged in “alpha” customer sales activities through first customer sampling
  • Provide internal and external updates on recent releases and product roadmap, soliciting feedback throughout; establish a reliable schedule and format. Includes release overviews, Marketing updates, release notes, etc.
  • Champion the Voice of the Customer by leading market research related to product place, price, and promotion
  • Ensure product voice is represented at all customer events by regularly attending roadshows and visiting customers
  • Gather, analyze and report on product market data through product usage data and customer outreach
  • Own A/B testing and experimentation: identify areas for improvements, define methodology and technical requirements and drive experiments to optimize the platform
  • Evaluate complementary products (Network configuration management, external security scans, other) for existing market fit, investment required, opportunity cost, and potential revenue stream to determine priority within existing roadmap

What You'll Need:

  • 8-10+ years experience managing product development prioritization and processes in B2B enterprise software in SaaS environment
  • 2+ years in a management or leadership position in a Product Management team
  • BS/BA or equivalent in CS or related technical fieldBachelor's Degree or equivalent.

About You:

  • You have the ability and passion to drive innovative creative solutions in both experience design and technology
  • You know and love Agile development processes and learn market validation techniques
  • You can think macro on roadmap and business needs and micro on day-to-day product design and development
  • You are a self-starter, knowing how to build just enough structure and process for a rapidly growing company
  • You are confident presenting ideas and work to internal and external stakeholders
  • You are metrics-oriented: able to use analytical data about product usage and adoption to drive further product investment to expose further value to customers
  • You are a strong leader with strong organizational skills
  • Highly collaborative with the ability to capture feedback while creating enthusiasm around product direction
Read Full Job Description

Technology we use

  • Engineering
  • Product
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Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.

An Insider's view of LogicMonitor

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Solutions Engineer

What does your typical day look like?

Logicmonitor is an exciting opportunity for me.  The product is solid with an outstanding support system.  Very excited to be working with some very talented individuals throughout Logicmonitor.  Cool part is that with all this I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line. New projects and the all-star teams around me make everyday a learning experience contributing to my growth.

Sarah Robinson

Customer Success, Team Lead

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for the mid-market. Leading the company's efforts in the enterprise space, my vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director of Enterprise Sales

What makes someone successful on your team?

Our team is made up of the smartest people I know, and it's been a joy watching the individuals around me grow with LogicMonitor. What you put into LogicMonitor is what you get out of it. Those that thrive here are go-getters, push themselves and others to reach their highest potential, and know that success comes from a team effort.

Yasmeen Farukh

Chief of Staff

What are LogicMonitor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to the perks above we have: One-week "Unplug" Bonus. We’re so serious about you being recharged that we go above and beyond your regular paid vacations.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Amazing Healthcare Coverage. Professional Development Reimbursement. Fully Stocked Kitchens. Free Gym & Yoga. Healthy Mind Encouragement. Awesome Team, Awesome Culture

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