Director of Product Management at Khoros

| Austin | Remote
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Overview

As a Director of Product Management at Khoros, you will be both a people manager and product manager of your own squad. 

 

Product at Khoros is empowered to solve hard problems to serve our customers, in ways that meet the needs of the business.  The Director of Product Management is a multi-faceted role across many internal and external stakeholders. Coaching a team of highly adept and strategic Product Managers will be the most important component of this role. This Director will also interface with our end customers, internal stakeholders, and user experience designers to understand, develop, and prioritize product needs and requirements. They will collaborate with business partners on competitive analyses, go-to-market strategies, planning, and execution. They will develop key product strategies and participate in the product development process. They need to be able to prioritize user stories based on the needs of our customers, partners, and other product teams working across the product portfolio. 

 

Another important aspect of the job is to develop and drive priorities for our feature development based on business value to the marketplace and revenue for Khoros. This includes improving customer retention, increasing the profitability of existing products, and developing new and innovative products for the company. They will help define products based on existing ideas, and you’ll help develop new ideas.  They must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.  

 

Some Responsibilities Include:

  • Coaching, managing, and recruiting a team of dynamic Product Managers. 
  • Leading cross-functional alignment to deliver products that help brands create customers for life 
  • Driving strategy to enable product cross-sell across our enterprise customer base and support net revenue retention targets
  • Working with UX design to research, define, and test solutions to close and stay ahead of competitive pressure
  • Driving feedback from customer success and sales to ensure products are meeting customer and market needs
  • Actively participating in agile product development process for roadmap implementation, writing product requirements, user stories, and maintaining the product backlog of priorities in close collaboration with design and engineering
  • Frequently meeting with customers and business stakeholders to develop a deep understanding of their process and needs
  • Partnering with Customer Success to roll out adoption-driving programs, including driving customer adoption metrics and reporting requirements
  • Launching new capabilities by collaborating with customer success, product marketing and marketing on go-to-market and lifecycle marketing strategies


 

Minimum Requirements:

  • Bachelor’s degree or equivalent experience
  • 2+ years of direct people management experience in a product management organization
  • 4-8 years of experience in product management
  • Experience working with governance and compliance, enterprise administration, content marketing, social media (including social media management systems), social marketing programs is a plus but not required. 
  • Technical aptitude and exposure to modern web application design, architecture, distributed systems, and devops with massive scale & data volumes
  • Able to truly embrace and embody the Khoros Values: We earn trust through our actions and attitudes, We win and grow as one team, and We listen, learn, and lead to help our customers succeed.

 

 

WHY SHOULD YOU JOIN OUR TEAM ?

Awesome Culture

  • Performance Driven
  • Flexible Working hours

 

Great Benefits

  • Health, Dental & Vision insurance
  • Gym Allowance
  • Generous leave policy

 

Competitive Compensation

  • Among the best in industry
  • Annual bonus

 

 

OUR VALUES

                                  

We earn trust through our actions and attitudes 

                                 

            We win and grow as one team

                                 

We listen learn and lead to help our customers succeed

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What are some social events your company does?

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences (mixology contests, candle making, mindfulness classes), quarterly volunteer opportunities, and partnerships with local nonprofits.

Laura Whitefield

Senior Executive Assistant & Cultural Specialist

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What makes someone successful on your team?

Heart. It's rare to work in a culture that values who you really are, but it can also be a lot to ask if you're not used to it. Team members who can let their walls down and make their work personal truly thrive in our environment.

Jenn Longbine

Director of Talent Acquisition and Experience

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. That’s why we offer comprehensive benefits, so they can take care of themselves, their families, and also lead a healthy work-life balance. This includes competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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