Director of Technical Design and Product Development

| Austin

About Kendra Scott:
We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
Responsible to lead all stages of technical development and innovative engineering, ensuring Design’s aesthetic intent, and setting quality standards while meeting cost perimeters. This role combines the need for intensive understanding of process, product, manufacturing and ability to build strong internal and external cross-functional partnerships. Implement strategies, processes and tools to ensure product consistency and brand integrity. Reports to VP of Production, Development & Sourcing and will partner to build long term strategies and global vendor partnerships, cultivating the brand’s relationship and footprint worldwide.
Responsibilities:
Technical Development & Quality Standards
• Direct Technical Development team managing timelines, priorities and key cross-functional touchpoints.
• Translate Design requests into actionable tasks for internal team, Agency and vendors.
• Ensure timely quality approval of all phases of samples according to product lifecycle calendar; facilitating team to provide clear, actionable feedback and vendor education where needed.
• Partner with Product Development Manager on sample development plans, timing, and requests to ensure complete synergy between teams.
• Consistently balance aesthetic goals, quality standards, vendor capabilities, and production requirements for all products developed.
• Ensure that all quality standards are documented, communicated and adhered to throughout the sample approval process
• Anticipate and resolve any pre-production and production roadblocks. Partner with internal teams, Agency and vendor to support product risk mitigation.
Product Ownership & Vendor Management
• Lead innovative material and technique sourcing, ensuring progress/success rates and options are communicated back to internal teams.
• Fully understand Design aesthetic, category strategy, and brand positioning for all products, with an emphasis on innovation.
• Manage Agency and vendor base with effective, actionable communication and direction.
• In partnership with Product Development and Production, understand capabilities of all vendors with the ability to make educated vendor placement recommendations.
• Provide qualitative vendor performance feedback and supply technical metrics for monthly and quarterly vendor scorecard.
• Ensure streamlined product hand off strategies between Design, Product Development, Technical Development, Agency and Production, to ensure on time, quality bulk production.
• Build processes and tools to optimize department efficiency
Cross-Functional Leadership
• Create departmental strategies and direct internal and external priorities based on development needed to achieve company wide goals and initiatives.
• Build strong cross-functional partnerships with Design, Production, Development, Production, vendors and agent and intuitively know when to effectively engage teams to support department needs.
• Proactively support the Design team with the implementation of their brand and creative aesthetic direction, with focus on translating and achieving their vision.
• Maintain a working knowledge of all areas of production process across a variety of materials, techniques and products.
• Mentor, lead and develop Technical Development team.
Our Ideal Candidate Will Have:
• Proven high level leadership and coaching skills.
• Able to easily establish, adjust and communicate priorities for self and team.
• Comfortable effectively communicating across, up and down at all stages of the development process
• Able to develop and maintain effective relationships and partnerships.
• Solution oriented and critical thinker; Strong levels of problem solving and project management.
• Experience with technical software such as Photoshop, InDesign, PLM, Matrix CAD and Excel
• Experience in developing short and long term strategies, as well as supporting company wide initiatives
• Comprehensive knowledge of retail product development, technical design, and manufacturing processes; applied understanding of the international vendor community.¬
• 10+ years’ combined experience in multi category Technical Design, Development, Engineering or similar roles; jewelry, accessory and home brand experience a plus
• 5+ years’ experience managing multi-faceted, global vendor manufacturing base.
• 5+ years’ experience leading and developing a successful team in high growth mode.
• Excited and able to travel domestically and internationally.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • SCSSLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Salesforce Commerce CloudFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableuAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ListrakEmail

Location

Our Home Office is located in the heart of Austin, with easy access to MoPac, downtown and North Austin neighborhoods.
3800 North Lamar Blvd, Austin, TX 78756

Insider's spotlight

What’s the vibe like in the office?

Our Home Office vibe is exactly how it sounds- it feels like home. It's exciting because you never know what daily surprises are in store-Kendra could be walking around in a unicorn costume giving everyone hugs or our Fun Committee may be hosting a happy hour in the cafe to relieve the stress of a busy week. This place is truly one of a kind!

JJ

Desktop Support Specialist

What projects are you most most excited about?

Our goal at Kendra Scott is to keep the shopping experience personal. I am most excited about how we are working to achieve that goal digitally. From personalized content on our website to targeted email campaigns, our focus for 2018 is on making every customer’s experience with Kendra Scott relevant and personal.

Kirsten

Site Merchandising Lead

How has your career grown since starting at the company?

In 2.5 years, I’ve been fortunate to experience our brand in 3 different cities. After 2 years in Memphis & Nashville as a Community Relations & Events Manager, I moved to Austin to take on a new role of Talent Acquisition Specialist. I’m thankful for a company that is committed to internal growth and sees development potential in every employee.

Laura

Talent Acquisition Specialist

With a business that’s growing as rapidly as ours, technology is so important in bringing an amazing Kendra Scott experience to our customers. Our IT team acts as a direct pipeline that connects them to our brand. I constantly challenge my team to continue to innovate the way we bring Family, Fashion, and Philanthropy to our customers.

Kendra

Founder and CEO

All of them! I just finished a new warehouse management system implementation and we have a roadmap full of system investments slated for 2018, all of which are critical to fuel our continued success! I love that I get exposure to ALL systems at Kendra Scott, including ERP, POS, WMS, & E-comm- experience I'd be hard pressed to gain anywhere else!

Gale

IT Project Manager

Perks of working here

401(K) Matching
401(K)
Dental Benefits
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Parking
Some Meals Provided
Stocked Kitchen
Vision Benefits
Volunteering Opportunities
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