eCommerce Growth Coach

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an eCommerce Growth Coach. Our eCommerce Growth Coaches deliver one-on-one services to merchants to help them get to their first sale sooner, teach them how to increase demand and conversion to their stores as well as how to grow sales on different online channels (like Amazon and Google Shopping). In this role, you will use technical and consultative skills and business acumen to help our clients be successful selling online. The right candidate will rely on strong communication skills, deep product knowledge, and familiarity with the eCommerce ecosystem to meticulously deliver services for the ever-growing world of eCommerce entrepreneurs. 


What You’ll Do

  • Engage directly with merchants in a one-on-one setting to deliver the detailed packaged services they purchased from BigCommerce to help them get to their first sale faster or to grow sales via new channels. 
  • Understand the client’s overall business goals, and needs to tailor communications and recommendations during service delivery.
  • Customize delivery of sessions to address client needs while ensuring consistent delivery of BigCommerce services.
  • Be the expert - possess a deep understanding of BigCommerce (i.e. products, services, app partners, and value proposition) and provide eCommerce industry information to clients regarding eCommerce growth strategies such as conversion, multi-channel selling (Amazon, eBay, Facebook), web design, online marketing (SEO, PPC, Email Marketing, Google Analytics), etc.
  • Stay abreast of the latest trends in internet technology and eCommerce and complete applicable training courses and certifications.
  • During the service engagement, recommend the appropriate products and solutions to help take the client’s business to the next level.
  • Provide ongoing feedback to the Strategic Business Development leadership team to ensure the product solutions we are promoting are being adopted by merchants and helping them grow their business. And contribute continual feedback and new ways to innovate services (current or new ones) to add exponential value to the merchant. 
  • Maintain a highly professional engagement with clear communication, effective documentation, and personable interactions with merchants. 
  • Track to achieve KPIs of client satisfaction, improved time to the first sale, sales growth in channels, adoption of additional products and solutions, and more

Who You Are

  • 1+ years related professional experience, ideally at a $50M+ software, SaaS, eCommerce or other subscription-based company
  • 3+ years experience in customer service, account management, or technical support. 
  • Keen understanding of SaaS and eCommerce strongly preferred, including understanding/experience in launching an online store, online marketing best practices (SEO, Paid Search, Affiliate, Digital Advertising, Email Marketing, and Social Media) and multi-channel selling (Amazon, eBay, Facebook).
  • Strong knowledge of eCommerce 3rd party applications and integrations
  • Degree in Business or a related field from a four-year college or university preferred
  • Excellent communication (written and verbal), presentation, and client relationship skills
  • Excellent organization and time management skills to manage sensitive client information, numerous details, and multiple simultaneous projects while delivering key milestones on time
  • Sound knowledge of Salesforce as well as strong Internet, email, and electronic document management skills. A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email, and online marketing tools) a big plus.
  • Positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members with high standards for ethics and integrity
  • Courageous and able to persevere through challenges
This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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