Marketplace Coordinator at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

The Marketplace Coordinator is primarily responsible for maintaining a high quality App & Theme Marketplace and will be reviewing, launching, and providing ongoing support for apps and partner themes.  This dynamic person will also assist our exciting and diverse community of developers by fielding inquiries and escalating to internal partners when necessary.

What you’ll do:
  • Review 3rd party app and theme submissions to ensure they are high quality, technically sound, and on brand additions from a client perspective in a timely manner.
  • Foster relationships with 3rd party developers to support their questions and escalate issues.  
  • Be the first point of contact for app and partner theme developer questions in regards to development, migration, submission, and liveops issues. 
  • Communicate app & partner theme bug status to internal BigCommerce stakeholders as well as funnel internal feedback into actions for our developers (e.g. bug fixes or feature enhancements).
  • Monitor the developer community to advocate for 3rd party developer concerns as well communicate best practices and BigCommerce updates.
  • Maintain and update information on all 3rd party developers including review status and provide updates to internal stakeholders with a focus on themes.
  • Support the app and theme stores by administrating all Marketplace tools and updating 3rd party app information in app registry as needed.
  • Manage the merchandising of the Marketplace using admin tools, including Featured & Recommended apps.
  • Manage marketing copy (launches and updates) for any partner listings included within the Marketplace.
  • Help manage customer review feedback for Marketplace content. 
  • Coordinate with SBD and other internal stakeholders on partnership needs, including partner agreements, marketing, and account management.
Who you are:
  • Experience troubleshooting SaaS products and tools and familiarity with eCommerce platforms and APIs 
  • Familiarity and knowledge of front end web engineering including CSS, HTML, and Javascript
  • Detail oriented and an excellent communicator 
  • 1+ years experience in a support role interfacing with clients and/or partners or other client facing position
  • Strong commitment to maintaining a high quality experience for BigCommerce clients
Success ProfileWithin 30 Days:

Beyond daily responsibilities, this person will also deliver within their first 30 days:

  • Communicate with Marketplace partners within 72 hours of inquiry and/or issue. 
  • Complete first round of reviewing and send feedback on app and theme submissions within one week of submission date at least 90% of the time 
  • Become an expert on all things app and theme store related
  • Create and maintain parity of apps and marketing materials between the Integrated App Store and Theme store and the website 
  • Maintain and prioritize bug, feature, and improvement requests from developers
  • Feel comfortable proactively troubleshooting developer issues 
  • Build relationships with Support partners, Marketing, Product, and SBD.
Within 90 Days:

Beyond daily responsibilities, this person will also deliver within their first 90 days:

  • Clear backlog of apps and themes that need approval and submission
  • Audit and assist in updating app listing materials for Marketplace partners on BigCommerce.com and in the control panel including logo quality, missing requirements, etc.
  • Improve the developer ecosystem by noting gaps in Marketplace documentation or developer resources
  • Improve efficiency for receiving and reporting bugs and downtime with apps and communicating updates with internal stakeholders
  • Maintain and audit Salesforce records for apps to be complete and accurate.
Within 120 Days:
  • Audit existing Apps for compatibility, quality, and primary functionality
  • Work cross-functionally with partner teams to improve our process for removing Apps not up to quality or in partner program compliance
  • Help with outreach to existing partners on upcoming BigCommerce releases
  • Conduct re-reviews for high value existing apps for compatibility and optimization with new sets of BigCommerce features

#LI-BW

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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