Principal Product Manager
OJO envisions a world where everyone has what they need to own a home. We know that homeownership is one of life’s most complex decisions and access to trusted advice and expertise can be the difference-maker. Through the fusion of machine intelligence and human expertise, we meet people wherever they are in their home journey to provide deeply personalized guidance and support.
Our intuitive technology learns each individual’s needs and preferences to provide a tailored experience whether they’re buying, selling, or managing their home as an asset. We then help them to move forward when the time’s right — with support, knowledge, and confidence.
From our network of top-rated agents we’ll match homebuyers and sellers with the expert who can best support their specific journey. We introduce agents and loan officers to consumers at just the right time, and underpin the connection with tools and insights to ensure a best-in-class experience.
As part of our team, you’ll help create the experiences that help level the playing field in real estate, so that all people — regardless of race, class, or gender — can experience the gateway to wealth and the security that home provides.
About the OJO Product Team
The OJO product team is a collection of unique skills, passions and superpowers that together make us a very capable team. We highly value curiosity, risk-taking, measurement, analytics, innovative thinking, and above all, a maniacal focus on our customer (the consumer). To that end, Product Managers work very closely with the User Experience team and collaborate with them on building a radically different and delightful consumer experience. Technological barriers are slain every day by the best and brightest minds in data science and engineering. You don't end up with hundreds of Artificial Intelligence Trainers who train neural nets and operate a product in real-time unless you're willing to open your mind to crazy ideas. If you want to work in an incredibly fast-paced and innovative environment, come join us!
About the OJO Nucleus Team
The Nucleus team is core to how OJO operates. Every day, our Customer Engagement Representatives (CERs) and Concierges speak to thousands of consumers. We build the tech for our tech-enabled people to ensure that they’re able to provide a “WOW” experience at exponential scale. Together you will shape the way OJO’s service experience leverages a combination of technology-driven decision making and a 360° view of our customer to assist our CERs and Concierges to deliver a better real estate experience to every customer. Using rapid iteration, you will work closely within a collaborative cross-functional team environment, to create internal tools and complementary consumer-facing digital experiences that make buying a new home easier and more possible.
What you'll do:
- Lead the team responsible for building out and optimizing our CER experience and call center operations
- Work closely with engineering and design to define the user experience and corresponding tools that will deliver on OJO's vision of a better and more equitable home journey
- Integrate user feedback, research and data analysis to enhance user satisfaction and drive the success of products
- Develop and maintain KPIs and quantitative measures of product success that are understandable both by stakeholders at varying organizational levels (ex: independent contributor to senior executive)
- Role model end-to-end leadership by taking accountability for the successful delivery of your team’s products across all contributing factors ex: user experience, engineering, operations, product marketing, research, etc.
- Inspire excitement across the organization with ambitious goals that are well understood and easily socialized.
- Successfully manage the tradeoffs of delivering for the short term while building long-term value in OJOs platform.
- Demonstrate an inclusive approach to your craft: bring everyone along with you, learn from their input, accept challenges, iterate, deliver together
- Lead with empathy; OJO creates change in industries with long-standing norms and routines
Who you are:
You are a curious, creative and analytical person who is eager to craft solutions that are fast, relevant, simple, comprehensive, and reliable for our CERs. Your approach to product management includes high ownership and a bias for action. You like taking a big idea and distilling it into a clear and actionable vision that’s backed by data.
What we need from you:
- Bachelor’s degree
- 5+ years in software product management
- Strong quantitative, analytical, and problem solving skills
- High attention to detail
- Action-oriented
- Hungry to learn and self-motivated
Bonus Points:
- Experience in call center or customer service
- Experience in real estate
With offices all over the world, our award-winning work environments blend meaningful impact and employee satisfaction. We have offices in Austin, Texas; Minneapolis, Minnesota; San Mateo, California; Chicago, Illinois; Toronto, Ontario; and Vieux Fort, St. Lucia.
OJO has received multiple workplace awards, including Fortune Best Workplaces in Technology, Inc. Best Workplaces, and Austin Business Journal’s Best Places to Work. Every person at OJO has a significant impact on our evolving product, team, and culture, which is why we hire the best technical, creative, and operational minds.
Virtual Life at OJO
At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home indefinitely. As safety allows, offices will open and employees will have the option of accessing them to work. We will continue to monitor and respond to COVID-19 proactively, while adhering to safety precautions provided by medical leadership.
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.
