OJO Labs
OJO Labs partners with consumers on one of their biggest life purchases.
Austin, TX

Principal Product Manager at OJO Labs

| Austin
Sorry, this job was removed at 6:46 a.m. (CST) on Saturday, May 14, 2022
Find out who's hiring in Austin.
See all Product jobs in Austin
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About OJO
OJO envisions a world where everyone has what they need to own a home. We know that homeownership is one of life’s most complex decisions and access to trusted advice and expertise can be the difference-maker. Through the fusion of machine intelligence and human expertise, we meet people wherever they are in their home journey to provide deeply personalized guidance and support.
 
Our intuitive technology learns each individual’s needs and preferences to provide a tailored experience whether they’re buying, selling, or managing their home as an asset. We then help them to move forward when the time’s right — with support, knowledge, and confidence.
 
From our network of top-rated agents we’ll match homebuyers and sellers with the expert who can best support their specific journey. We introduce agents and loan officers to consumers at just the right time, and underpin the connection with tools and insights to ensure a best-in-class experience.
 
As part of our team, you’ll help create the experiences that help level the playing field in real estate, so that all people — regardless of race, class, or gender — can experience the gateway to wealth and the security that home provides. 
About the OJO Product Team

The OJO product team is a collection of unique skills, passions and superpowers that together make us a very capable team. We highly value curiosity, risk-taking, measurement, analytics, innovative thinking, and above all, a maniacal focus on our customer (the consumer). To that end, Product Managers work very closely with the User Experience team and collaborate with them on building a radically different and delightful consumer experience.  Technological barriers are slain every day by the best and brightest minds in data science and engineering. You don't end up with hundreds of Artificial Intelligence Trainers who train neural nets and operate a product in real-time unless you're willing to open your mind to crazy ideas. If you want to work in an incredibly fast-paced and innovative environment, come join us!

About the OJO Nucleus Team

The Nucleus team is core to how OJO operates. Every day, our Customer Engagement Representatives (CERs) and Concierges speak to thousands of consumers. We build the tech for our tech-enabled people to ensure that they’re able to provide a “WOW” experience at exponential scale. Together you will shape the way OJO’s service experience leverages a combination of technology-driven decision making and a 360° view of our customer to assist our CERs and Concierges to deliver a better real estate experience to every customer. Using rapid iteration, you will work closely within a collaborative cross-functional team environment, to create internal tools and complementary consumer-facing digital experiences that make buying a new home easier and more possible.

What you'll do:
  • Lead the team responsible for building out and optimizing our CER experience and call center operations
  • Work closely with engineering and design to define the user experience and corresponding tools that will deliver on OJO's vision of a better and more equitable home journey
  • Integrate user feedback, research and data analysis to enhance user satisfaction and drive the success of products
  • Develop and maintain KPIs and quantitative measures of product success that are understandable both by stakeholders at varying organizational levels (ex:  independent contributor to senior executive)
  • Role model end-to-end leadership by taking accountability for the successful delivery of your team’s products across all contributing factors ex: user experience, engineering, operations, product marketing, research, etc. 
  • Inspire excitement across the organization with ambitious goals that are well understood and easily socialized.
  • Successfully manage the tradeoffs of delivering for the short term while building long-term value in OJOs platform.
  • Demonstrate an inclusive approach to your craft:  bring everyone along with you, learn from their input, accept challenges, iterate, deliver together
  • Lead with empathy; OJO creates change in industries with long-standing norms and routines
Who you are:

You are a curious, creative and analytical person who is eager to craft solutions that are fast, relevant, simple, comprehensive, and reliable for our CERs. Your approach to product management includes high ownership and a bias for action. You like taking a big idea and distilling it into a clear and actionable vision that’s backed by data.

What we need from you:
  • Bachelor’s degree
  • 5+ years in software product management
  • Strong quantitative, analytical, and problem solving skills
  • High attention to detail
  • Action-oriented
  • Hungry to learn and self-motivated
Bonus Points:
  • Experience in call center or customer service
  • Experience in real estate
Our Team
With offices all over the world, our award-winning work environments blend meaningful impact and employee satisfaction. We have offices in Austin, Texas; Minneapolis, Minnesota; San Mateo, California; Chicago, Illinois; Toronto, Ontario; and Vieux Fort, St. Lucia.
 
OJO has received multiple workplace awards, including Fortune Best Workplaces in Technology, Inc. Best Workplaces, and Austin Business Journal’s Best Places to Work. Every person at OJO has a significant impact on our evolving product, team, and culture, which is why we hire the best technical, creative, and operational minds.
 
Virtual Life at OJO
At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home indefinitely. As safety allows, offices will open and employees will have the option of accessing them to work. We will continue to monitor and respond to COVID-19 proactively, while adhering to safety precautions provided by medical leadership.
 
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We are in the South Congress neighborhood with an unobstructed view of beautiful downtown Austin. Come check us out!

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
Previous
Next

What are OJO Labs Perks + Benefits

OJO Labs Benefits Overview

You get to work with the best of the best
A collaborative, respectful environment where your voice will always be heard
Competitive Salaries
Equity
"Take What You Need"/Flexible PTO Policy
20+ Company Holidays
Dog-Friendly Workplace
Free Parking
Home Office Stipend for New Hires
Monthly Wellness Stipend
At Least 70% Coverage of Employee and Dependent Health Premiums
Paid Parental Leave
Promote From Within Philosophy
Volunteer Opportunities: OJO Cares
Many More – We have a whole team dedicated to making OJO an awesome place to work!

Culture
Volunteer in local community
Partners with Nonprofits
We've worked with some really amazing nonprofits over the years. For example, we host Code2College interns in our engineering team and donate technology equipment for their use.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our Executive and Senior leadership teams are diverse and well-rounded.
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
OJO is committed to fostering an inclusive environment for all candidates by building a hiring ecosystem that ensures consistency, fairness, and equity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
OJO offers both healthcare and dependent care FSAs.
Disability Insurance
OJO pays long-term and short-term disability.
Dental Benefits
Vision Benefits
Health Insurance Benefits
OJO offers three different insurance plans, including one with 100% coverage for employees and dependents. OJO also contributes to employees’ Health Savings Accounts (HSA).
Life Insurance
OJO covers a basic life insurance policy for employees, but also offers a voluntary life insurance option for employees and dependents.
Wellness Programs
OJO offers a monthly wellness stipend for employees.
Mental Health Benefits
OJO has partnered with TalkSpace to offer all employees and dependents (over the age of 13) covered access to therapy and psychiatry services.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We believe life is what happens outside of the office, and we support our team's individual needs to manage their schedules.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Our exempt employees have a "take what you need" time off policy, and our non-exempt employees each have a generous PTO policy.
Paid Volunteer Time
We have a monthly volunteer program that provides opportunities for our team to give back to the community.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
New hires receive a home office stipend.
Professional Development Benefits
Job Training & Conferences
OJO has lots of growth and learning opportunities!
Tuition Reimbursement
Diversity Program
Lunch and learns
Our Data Science and Engineering teams hold regular lunch and learns ranging from beginner to advanced topics.
Cross functional training encouraged
Promote from within
Customized development tracks

An Insider's view of OJO Labs

What's something quirky about your company?

Our biweekly company-wide syncs always feel welcoming; you can unmute yourself and chime in. To me, this atmosphere comes from the top. Our CEO is never scripted and always speaks off the cuff with humor and sincerity. It’s a very inviting environment. I think we are serious when it matters, and we can relax and be ourselves when the time is right.

Neena

Senior Accountant

What does your typical day look like?

My team starts the day summarizing our previous successes and our next steps… and that’s about the only thing that’s standard. This is why I love OJOso much - each day, there’s a new challenge, so no 2 days are ever the same. Between analyses, training models, bimonthly white paper reviews, and demo-ing results… there is zero room for boredom.

Analysa

Data Scientist II

How do you empower your team to be more creative?

OJO product designers are empowered every day - partnering with PM and ENG to envision our north-star product experience and then build it, test it, and improve it. To always grow, we meet weekly with researchers and designers from OJO marketing to get eyes on a new design, learn from a cross-org colleague, or to share a personal creative passion.

Drew

Senior Director of Customer Experience

How does your team reward individual success?

Acknowledging individual contributions is a core tenet of OJO - it’s just a natural extension of our Hire Great value baking it into our DNA. In addition to managers make providing positive and negative feedback a priority, we also have dedicated slack channels, achievement badges, gold star callouts in our team retrospectives.

David

Senior Engineering Manager

More Jobs at OJO Labs