Overview
Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating the pace of lasting social change.
Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available, including case management, participant connection, data insights, outcome analytics and funder enablement solutions.
Headquartered in Austin, Texas, Social Solutions was founded over 20 years ago by social workers who saw the potential of innovative cloud technology to improve outcomes and drive impact in the communities they serve. More than 90,000 users have adopted the Social Solutions platform. If you need more convincing, check out one of our many reviews - we were recently named as one of Built In Austin Best Places to Work.
Where we are at:
It was recently announced that Social Solutions is combining with EveryAction and CyberGrants to create the second-largest and fastest-growing social good software company in the world.
How we're growing bigger, better, stronger:
Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies together was deliberate - we all provide individual solutions that help social impact; but combined we're creating a mammoth opportunity to accelerate change.
Currently we are a remote workforce and have equipped our teams with the technology to stay connected to each other and as close to our customers as possible.
Responsibilities & Requirements
Product Analysts work alongside our Product Managers as we develop future roadmap considerations based on our Voice of the Customer analysis. We progress beyond a myopic focus on "what to do today" towards "what we need to build for tomorrow." The impact of our work empowers non-profit and public-sector organizations whose goals are to help those who need it most, and our products must live up to those lofty ideals every day.
The Product Analyst is a critical stakeholder in helping our scrum teams deliver valuable, usable, and feasible software solutions quickly and efficiently to our customers. You will also be a market and competitive expert, analyzing how our products help us differentiate and identify areas of need that our team can address in the future. Acting as a true advocate for our customers, you will evangelize the Voice of the Customer outputs across our entire company, ensuring everyone at Social Solutions understands how we can help our clients by empowering them to drive lasting social change in their communities.
The individual should possess the aptitude/background to progress to a Product Manager position within 18-24 months.
What You'll Do

• Contribute to the improvement of Product Management tools and processes to ensure we deliver the best products in the market. In addition, you will gain knowledge of how we effectively design, implement, and deliver our products
• Identify product marketing ideas and opportunities based on industry trends, current market environment and competitive trends
• Assist in feature and capability launches, sometimes representing the Product team in a cross-department launch process
• Evaluate our company's products and compare them against industry trends, particularly against key competitors in the space
• Analyze multiple incoming data streams tied to our Voice of the Customer process, presenting key findings to the Product team and leadership team each quarter
• Provide structural support for all team meetings, discovery efforts, weekly updates, PM Update, presentations, etc
• Assist in the management of all Product-related tools (i.e. Gainsight, Pendo, Aha!), as well as run reports using these tools to measure success metrics against leadership expectations
• Plan and deliver on any number of projects as defined by the PM Strategy and Operations team
• Support and work closely with our Product Management team to:
  • Analyze product usage to determine high value vs low-value features and functionality
  • Create, improve, and maintain product documentation on processes and procedures to accelerate both internal stakeholder and customer education
  • Analyze data to support new use cases being defined as part of the product roadmap
  • Track ROI on our roadmap initiatives, alongside Engineering, Finance, and Sales stakeholders
  • Assist in all agile ceremonies, as well as defect management and backlog maintenance

Requirements:

• Familiarity with the agile software development process. You don't need direct experience on a Product team, but working closely with Product teams will accelerate your onboarding experience
• Experience using data to inform design and product decisions
• Strong presentation skills used for presenting internally to leadership team members as well as running client discovery sessions such as user groups and product demos
• Excellent time management skills and able to manage deadlines in a fast-paced environment
• Enjoy adapting to feedback from both users and internal stakeholders, building stronger products as a result
• Demonstrated ability to collaborate with multiple functional areas of business - engineering, design, finance, sales, and marketing
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative

About Social Solutions Global
Recently named one of Built In Austin 's Best Places to Work for in Austin. At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Our clients affect countless lives every day. That's why we go above and beyond to provide tools to get the job done. We help non-profits get to the heart of their data so they can maximize their efforts to be more impactful. In essence, we help those that are changing the world.
What You'll Get

• Amazing coworkers
• Flexible PTO
• Awesome benefits
• 8 hours per quarter of paid volunteer time
• Career advancement opportunities and more!

To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future. Thank you in advance for your cooperation! In order fulfill Social Solutions' mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.
To that end, we make employment decisions based on qualifications, merit, and business need. Social Solutions does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.