Product Analyst

| Austin
Come work at Smarter Sorting!
About the Role
Smarter Sorting is looking for a Product Analyst to assist our team of Product Owners as we scale to support a growing number of customers. The ideal candidate will be able to put their tech-savvy and communication skills to work understanding stakeholder needs and relaying them to the appropriate channels in a concise yet effective manner. As an expert user of our products, they will serve as a bridge between the frontline teams and the Product & Tech organizations, consolidating and documenting information while jumping in to help out in multiple capacities as needed.

What You'll Be Doing

  • Assist Product Owners with documentation, testing, user interviews, sprint planning and other Product related functions.
  • Receive escalations from the Support Team regarding customer issues, clearly documenting steps to recreate, workarounds, suggested improvements, and business impact prior to submitting to Product or Engineering for resolution.
  • Own key metric reporting for our core product suite, sharing stats both internally and externally to provide an understanding of trends, performance and opportunities for improvement.
  • Assist in reconciling data related to product billing and subscriptions.
  • Generally pitch in where needed to help the team and make our products best serve the needs of our customers.

Your Experience + Skills:

  • 1-2 years experience in a Support, Product, or Operations role involving software or hardware systems.
  • Proficiency in Powerpoint, Tableau, Microsoft Excel, and other common reporting interfaces.
  • Excellent communication skills with an ability to summarize complex concepts into understandable talk tracks.
  • Proven “roll up your sleeves and get it done” reputation in previous endeavors.

Your First Month:

  • Learn everything there is to know about our company, our data, and our product suite.
  • Talk to customers, understand their needs, and feel the joy (and sometimes the pain) of working the frontlines.
  • Get exposed to our team and methods of working, assisting on projects as needed while you build up your knowledge.

Your First 3 Months:

  • Work with the team to create and roll out standardized reporting of product usage for both internal and external stakeholders.
  • Support new features & functionality as they are operationalized and delivered to customers.
  • Understand our billing model and be able to assist in reconciling and reporting on billable actions inside our product suite.
  • Begin working alongside the Support Team to assist in triaging escalated issues from customers.

Your First 6 Months:

  • Work between customer-facing teams (Support, Sales & Account Management) and Product, keeping a pulse on common issues and requests and owning resolution of items day-to-day.
  • Actively participate in client meetings plus product management and scrum activities, occasionally leading smaller initiatives on your own with guidance from a Product Owner.

Your Benefits & Perks
Competitive Compensation Packages
401k program
Medical, dental & vision insurance 
Short-term disability insurance
Generous Parental Leave
Unlimited Paid Time Off
Continuing Education Sponsorship
Bi-Annual All-Hands, Volunteering & Special Events (with baby goats in attendance)
Unlimited snacks & drinks
About Us
At Smarter Sorting, we are transforming the world through Product Intelligence. Our mission is to create a smarter, more connected world by revealing the underlying chemical and physical truths, and possibilities, of consumer products.
We provide retailers and suppliers the critical data points they need to best manufacture, move, market, sell, and handle products throughout the supply chain. From sustainability to eCommerce to regulatory compliance and everything in between, Product Intelligence is delivered when and where it is needed. At our core, we believe that when you know more, you can do better - for business, for consumers, and for the planet.
We are a team of data geeks, circular economy nerds, and math and chemistry wizards. We live and breathe the mission and values of Smarter Sorting every day, and are excited to be a part of something that just might change the world.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • Node.jsFrameworks
    • IonicFrameworks
    • SinatraFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • DockerDatabases
    • InVisionDesign
    • WrikeManagement
    • MailChimpEmail

Location

We are in the heart of East Austin right next door to Sawer, Central Machine Works and all the best food.

An Insider's view of Smarter Sorting

What's something quirky about your company?

We always have baby goats, bunnies and chickens attend all of our company events because they've been scientifically proven to sharpen business acumen and bolster synergy.

Jared Robertson

Software Engineer

What's the biggest problem your team is solving?

My team is working to develop a product that will bring back of store technology into the 21st century. We are helping clients better manage all of their back of store processes by providing tools that work for them instead of tools that they have to work with. It's fun to be a part of a team that is building out a revolutionary product!

Maya Lozada

Product Manager

What does career growth look like on your team?

Smarter Sorting is extremely supportive of our career growth. One of our values is 'We will become experts.' This year, Smarter Sorting sponsored my professional HR certification exam fees and a class at UT. Our company is always willing to support continuing education.

Valerie Lara

Director of HR & Recruiting

What is your vision for the company?

My vision for Smarter Sorting is to revolutionize the industry with smart technology. I truly want to maximize the salvation of unsold or unwanted items and force people to second guess the word “waste.” Internally, I want to create a culture where genuine, talented people can learn and grow.

Katy

VP of Customer Success

How do your team's ideas influence the company's direction?

At our fast-paced startup, idealistic ideation, sales, & product development are largely one in the same process. It has been gratifying to see ideas and observations communicated in 1:1's or team meetings turn into Smarter Sorting products. Now, these products have been implemented across many of the US's largest companies!

Scott

VP of Strategy and Sustainability

What are Smarter Sorting Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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