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Product Coach

| Austin


The Spredfast + Lithium Product Coaching Team drivesplatform adoption in Spredfast + Lithium solutions by providing one on one remoteconsultation with platform users on key functionality and best practices.Maintaining an expert level of knowledge on Spredfast + Lithium product(s), individualsin this role share information with users in a compelling and consumable mannerin order to increase and improve product usage. Candidates suited for this rolemust quickly build trust and confidence with individuals over the phone and webconferences. Our consultants are an important proactive resource on theCustomer Success Team improving the value customers get from Spredfast + Lithium at theuser level.

This individual will report to a team leadmanaging a team of product experts. Members of these teams are collaborativeand work together to complete the maximum number of customer interactionsacross the Spredfast + Lithium user base. This role is an ideal opportunity for peoplewho want to be in a hands-on customer facing role while cooperating with avariety of Spredfast + Lithium teams and practices.

 

Responsibilities

  • Maintain personal expertise in product functionality and use cases for Spredfast + Lithium product(s)
  • Complete up to 25 unique customer phone calls per week executing prescribed plays to drive adoption
  • Record key observations and results of calls for the Spredfast + Lithium account team
  • Aid in the development of agendas and outreach campaigns to support user adoption plays completed by the Spredfast + Lithium Product Coaching team
  • Document feedback and observations from conversations with users to aid in development of marketing material and research for product development

Requirements

  • Experience presenting, instructing, and supporting customers in person or in a remote learning environment
  • Ideal candidates should come into the role with an existing high-level of expertise on one or more Spredfast + Lithium products or know the best practices in social media management and listening tools
  • Creative self-starter; originates and drives constant improvement
  • Demonstrable knowledge of social media platforms in multiple business contexts
  • Excellent presentation, written, and verbal skills
  • Strong organizational and time-management skills
  • Thrives in a fast-paced startup environment
  •  Positive attitude and strong work ethic
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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