At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.
The Khoros Product Coaching Team drives platform adoption in Khoros solutions by providing one on one remote consultation with platform users on key functionality and best practices. Maintaining an expert level of knowledge on Khoros product(s), individuals in this role share information with users in a compelling and consumable manner in order to increase and improve product usage. Candidates suited for this role must quickly build trust and confidence with individuals over the phone and web conferences.Our consultants are an important proactive resource that increases the value customers get from Khoros at the user level.
This individual will report to a team lead managing a team of product experts. Members of these teams are collaborative and work together to complete the maximum number of customer interactions across the Khoros user base. This role is an ideal opportunity for people who want to be in a hands-on customer facing role while cooperating with a variety of Khoros teams and practices.
#LI-Remote
Responsibilities
- Maintaining personal expertise in product functionality and use cases for Khoros product(s)
- Completing up to 25 unique customer phone calls per week executing prescribed plays to drive adoption
- Recording key observations and results of calls for the Khoros account team
- Aiding in the development of agendas and outreach campaigns to support user adoption plays completed by the Khoros Product Coaching team
- Documenting feedback and observations from conversations with users to aid in development of marketing material and research for product development
Qualifications
- Experience presenting, instructing, and supporting customers in person or in a remote learning environment
- Ideal candidates should come into the role with an existing high-level of expertise on one or more Khoros products or know the best practices in social media management and listening tools
- Creative self-starter; originates and drives constant improvement
- Demonstrable knowledge of social media platforms in multiple business contexts
- Excellent presentation, written, and verbal skills
- Strong organizational and time-management skills
- Thrives in a fast-paced startup environment
- Positive attitude and strong work ethic
This role is budgeted in the $55,000 - $65,000 base salary range. Salary will ultimately be based on a candidate’s experience and external market factors.