Product Delivery Operations Manager at Bright Health

| Austin
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Bright Health’s Product team will support the definition and creation of products for Bright Health Plan, Bright Health Care and Bright Health Intelligence. The Bright Health Product Team is seeking an experienced product delivery leader to help drive and support the evolution of the business, working in lockstep with internal and external business partners. In this role, you’ll provide insights and feedback to product leaders and other internal and external partners, and also drive the launch readiness of new product features and business processes. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our products & operations. As the Product Operations manager at Bright Health, you’ll help the Product team support the rest of the organization as we make updates and improvements to our Product Portfolio. Your ultimate outcome is to ensure that members in various operational departments know or have access to product knowledge that they need to successfully do their job.


  • Responsible for understanding the scope of the product portfolio and work closely with product managers to report out on portfolio progress and achievements towards OKRs
  • Responsible for coordinating cross-functional events, trainings and other meetings


  • Bachelor’s degree in a business or technical field or equivalent experience required
  • Five (5) years’ years’ experience at a healthcare technology company, pure technology company, or technology or strategy consulting firm required
  • At least two (2) years of professional experience owning process improvement strategies required
  • Experience coordinating multiple cross-functional teams and initiatives required, ideally through an Agile framework
  • Experience with Microsoft products, JIRA, Confluence, InVision, LucidCharts and Aha!
  • Familiarity with APIs, SFTP, & SSO integrations
  • Knowledge of BI tools and SQL - able to perform simple to moderate-level data extracts and analyses
  • Product management trainings or certifications preferred


  • Project Management: strong project management skills and excellent organizational and communication skills; understanding of typical software development processes and working knowledge of agile software development methodology; demonstrated ability to deliver large scale projects on-time with consistently successful results while working across departments and time zones; start-up mentality and comfortable innovating at a fast pace; must be self-motivated, proactive and able to work well under pressure in a complex environment
  • Relationship Management: demonstrate superb decision-making skills by engaging experts while determining alternatives and quickly synthesize information, derive insights, and devise solutions; excellent team-player with the ability to consistently demonstrate the highest levels of professionalism, integrity, mutual respect and accountability to others, ability to maintain strong relationships across key stakeholders and constituents in a highly matrixed environment; collaborative, flexible and open working style, with an ability to quickly establish trust and credibility; excellent teamwork skills and proven ability to influence others
  • Communication: a knack for understanding how software products work and a love for training and educating people about them; understanding of the conceptual, strategic and technical aspects of an issue and capable of grasping these concepts quickly and translating the impacts to the stakeholder; high level of proficiency crafting high impact presentations to clearly articulate solutions
  • Problem Solving: ability to synthesize complex topics and distill key business dynamics to senior leaders and partners; analytical and creative problem solver with a can-do attitude and flexibility to accommodate to evolving business needs; comfort with big data tools and cognitive computing tooling and methodologies and/or consumer applications; aptitude for driving methodical improvements using qualitative and quantitative data to inform solutions
  • Ability to travel up to 25% of the time

At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.
We’re Making Healthcare Right. Together. 
We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • TSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • JIRAManagement
    • Microsoft ProjectManagement


We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!


Data Engineer

What does your typical day look like?

Our team works within an Agile framework with 2 week sprints. Tasks in my sprint that I tackle daily range from ideation, research, designing wires and mocks in Sketch, UI kit updates, prepping for an engineering handoff, etc.


Digital Product Designer

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.


Full Stack Software Engineer

How do you make yourself accessible to the rest of the team?

Modeling after my manager, I like to provide both regularly scheduled one-on-one meetings, where developers and engineers get to set the agenda. We can talk about career development, design and architecture ideas, industry trends, or traditional HR topics like goal setting. It’s up to them. I also have begun setting regular “office hours.”


VP & Data Platform Architect

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.


VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have an open PTO program. We put 3% of your total earnings into your 401K plan and you are immediately vested in that. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
We offer employees a monthly parking subsidy.
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Professional Development Benefits
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