Product Manager, Cloudflare Logs Insights at Cloudflare

| Austin
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About Us
 

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Department

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of engineering, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, execute a launch plan with marketing, conduct user research with designers, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, defining feature specification, and working with engineering to develop our software.

About the Role

We are hiring a PM to lead a new product that will give customers deeper insights from their Cloudflare logs.

Cloudflare log data is essential to our customers. Cloudflare’s network protects mission-critical infrastructure, always-on applications, and employees targeted by cyber attacks. Our customers rely on the visibility provided by our network to understand threats to their business, and opportunities to make their operations faster, more reliable, and more secure. 

Today, dealing with the raw logs provided by our network can be expensive and cumbersome. We want to go from just providing logs to providing insights on top of them. For example:

  • When a customer experiences a data breach, or has their website defaced: Do we know who attacked and what vulnerability was used? Can we automatically add Firewall rules that will prevent this class of attack in the future?
  • If a serverless application is misbehaving and throwing errors: how can we understand what’s happening and remedy the problem?
  • If users complain about a slow or unreliable experience: can we pinpoint where exactly in the stack things are slow? Can we give customers the tools to make it faster?

We’re looking for a PM who can define the vision for the next generation of our logs analysis platform, and help own and ship a major new product in this space. You will own the full product life cycle from core user needs discovery through to pricing and packaging. You’ll be expected to think through all aspects of the product including understanding customers and existing solutions in the market, understanding costs and pricing, how to choose infrastructure to build a scalable system, and of course how to make a great, easy-to-use product that customers love.

Your initial role will involve:

  • Delivering a new logs storage product to give customers control over storage location and retention
  • Designing and building a new on-demand forensics platform to help customers make sense of their logs
  • Developing pricing and packaging that balances costs with adoption, and strengthens Cloudflare’s long-term business
  • Work with our sales and marketing teams to drive adoption among new and existing customers

Responsibilities

As a member of the growing team of product managers your responsibilities include:

  • Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
  • Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
  • Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
  • Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
  • Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog.  Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
  • Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
  • Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
  • Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.

Key Competencies:

The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.   

  • Ability to discover opportunities, and then define and deliver products.
  • Exceptional communication, presentation, organizational, and analytical skills.
  • Demonstrated ability to lead, drive consensus, and deliver in a matrix organization with multiple stakeholders.
  • Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment.
  • Experience balancing execution, agility, and culture at a fast growing business.
  • Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications and data systems. You've preferably been working full time on a software delivery team.
  • Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
  • Experience working with data analysis at scale. An understanding of how to make big data small.

Bonus Points

  • Prior product management experience.
  • You think it’s fun to analyze data in SQL/R/Python/Matlab in your free time.
  • Theoretical and practical knowledge of how the Internet works at layers 2 through 7.
  • Hands-on experience with technology for data storage and analysis.
  • Experience developing pricing for new enterprise SaaS products.
  • Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). 
  • Scripting/programming experience (Python, Go, etc.).
  • A solid understanding of RESTful API design & documentation.
  • Capacity planning, cost modeling, and operations research experience.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
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    • ConfluenceManagement
    • JIRAManagement
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    • SalesforceCRM

Location

600 Congress Ave S, Austin, TX 78704

What are Cloudflare Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available
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