Product Manager, Consumer Experience & Onboarding

| Austin
OJO Labs - Product Manager, Consumer Experience & Onboarding 

We’re on a mission to empower people to make better decisions through the fusion of machine and human intelligence. We’re solving some of the biggest problems troubling the modern consumer experience. Through our unique, data-driven AI platform, we’ve introduced a fresh approach to the way people make important decisions. As part of our team, you’d be helping to build technologies that will significantly advance the world’s largest consumer industries, starting with home buyers in the real estate industry.

We hope to have an opportunity to meet you, learn about your experience and introduce you to the OJO team. 

About the OJO Product Team

The OJO product team is a collection of unique skills, passions and superpowers that together make us a very capable team. We highly value curiosity, risk-taking, measurement, analytics, innovative thinking, and above all, a maniacal focus on our customer (the consumer). To that end, Product Managers work very closely with the User Experience team and collaborate with them on building a radically different and delightful consumer experience. Technological barriers are slain every day by the best and brightest minds in data science and engineering. You don't end up with hundreds of Artificial Intelligence Trainers who train neural nets and operate a product in real time unless you're willing to open your mind to crazy ideas. If you want to work in an incredibly fast paced and innovative environment, come join us!

Responsibilities

  • (Know your customer and ecosystem inside and out) 
    Deeply understand the needs and problems your customer faces when buying and selling a home, and understand the needs of our partners as they funnel customers into OJO. 
  • (Define your product’s mission) 
    Map value, use cases, and unique requirements of your customers and the ecosystem OJO works within
  • (Invent your product) 
    Collaborate with customer experience designers to create a delightful entry and first-time experience for customers (buyers/sellers).
  • (Figure out how to plug it into the OJO experience today 
    Collaborate with partners to integrate and operate customer sourcing channels
  • (Figure out how to operate it) 
    Collaborate with the operations team responsible for making your product sing. 
  • (Evolve and optimize your product)
    Create a feedback loop with your customer. Organize and execute product testing. Instrument, track and report health metrics.
  • (Lead, Communicate, Inspire) 
    Collaborate to create and organize a roadmap, over communicate it, bring people along for the ride. 
  • (Grow)
    Look for and explore new opportunities to grow the user footprint of OJO.


What Does it Take to Succeed?

Must Haves:

  • Bachelor’s degree in science, economics, math, MIS, or engineering.
  • 10-15 years of direct product management experience.
  • Expert project management skills.
  • Expert agile product management skills.
  • Expert communication skills.
  • Expert UX skills.
  • Expert skills with using analytics to optimize products and track progress towards company goals.
  • Comfortable with ambiguity and working in a fast-paced, constantly evolving environment.
  • Be a deep thinker.
  • Be action-oriented.
  • Be an influencer and a leader.

Nice to Haves:

  • Advanced degree.
  • Direct experience with customer growth or digital advertising.
  • Direct experience bringing a successful consumer-focused product or service to market.
  • Direct experience managing other product employees.

Who is OJO? 

We are an Austin-based, technology startup focused on fundamentally improving the way people make their most important decisions through the fusion of machine and human intelligence. With offices in Austin, TX, Minneapolis, MN and Vieux Fort, St. Lucia, we have over 350 employees globally. We are continuously named a Top Place to Work and have recently been awarded Austin Inno’s “50 on Fire” award which recognizes the hottest startups in Austin. Backed by top-tier VCs and industry veterans, we have managed to hire the best technical, product and operational minds to pursue this incredible opportunity. We know we’re onto something big and everyone on our team has a significant impact on our evolving product, team and culture.

What do we have to offer? 

  • You get to work with the best of the best
  • A collaborative, respectful environment where your voice will always be heard
  • Competitive Salaries 
  • Equity 
  • Unlimited/Open PTO Policy 
  • Hip SoCo Austin Office
  • Dog-Friendly Workplace 
  • Commuter Stipend or Free Parking 
  • 70% Coverage of Employee and Dependent Health Premiums 
  • Promote from Within Philosophy 
  • Volunteer Program 
  • Optimum Workspace Subsidy
  • Many More – We have a whole team dedicated to making OJO an awesome place to work! 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

We recently moved (Aug 2019) into our hip new SoCo office - with an unobstructed view of beautiful downtown Austin. Come check us out!

What are OJO Labs Perks + Benefits

OJO Labs Benefits Overview

* You get to work with the best of the best
* A collaborative, respectful environment where your voice will always be heard
• Competitive Salaries
• Equity
• Unlimited/Open PTO Policy
• Hip SoCo Austin Office
• Dog-Friendly Workplace
• Commuter Stipend or Free Parking
• Optimum Workspace Subsidy
• 70% Coverage of Employee and Dependent Health Premiums
• Promote from Within Philosophy
• Volunteer Program (OJO Cares)
• Many More – We have a whole team dedicated to making OJO an awesome place to work!

Culture
Volunteer in local community
Monthly volunteer program called OJO Cares. Each month we go out into the community as a group and give our time to a variety of causes. Our people drive which causes we choose and how we participate!
Partners with Nonprofits
We've worked with some really amazing charities! A few examples are: Mobile Loaves & Fishes Community First Village, Austin Animal Center, We are Blood, Safe Austin, Capital Area Foodbank, and more!
Friends outside of work
Eat lunch together
Intracompany committees
We have a Culture Committee compromised of folks across all departments and job levels. This group helps shape the activities we do together as a team!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Our Executive and Senior leadership teams are diverse and well-rounded.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
We offer a pet insurance policy as part of our dedicated dog-friendly workplace (though our plans cover more than just dogs - even exotic pets)! We have multiple coverage options to choose from.
Wellness Programs
Onsite Gym
Team workouts
We've recently partnered with Equinox gym (located in our building) to have OJO specific rates and special classes just for us!
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Competitive compensation plans.
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We believe life is what happens outside of the office, and we support our team's individual needs to manage their schedules.
Family Medical Leave
Employees who have been with the company for 3 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
OJO holds semi-annual organized family events (such as Family Field Day in the summer) as well as various other options such as family-friendly volunteer opportunities through OJO Cares.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our open PTO policy includes vacation and sick time, as well as anything else needed for our employees to manage their personal leave.
Paid Volunteer Time
We have a monthly volunteer program that provides opportunities to our team to give back to the community.
Sabbatical
Eligible employees get 42 days of paid sabbatical after their first 6 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Special rates at Equinox gym, a company offered subsidy and OJO only classes.
Professional Development Benefits
Job Training & Conferences
OJO has lots of growth and learning opportunities!
Lunch and learns
Our Data Science and Engineering teams hold regular lunch and learns ranging from beginner to advanced topics.
Cross functional training encouraged
Promote from within
Customized development tracks
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