Product Manager (Fire Division) at ESO

| Austin
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ESO is searching for an experienced product manager to take the reins of our Fire RMS Suite of products. The product manager behind these product lines will work to combine technology and design to solve real customer problems in a way that meets the needs of the business, improving community health and safety through the power of data. The ideal candidate is a multi-tasker who has strong product acumen, processes and soft skills to coordinate with all functional areas of the organization towards successful product launches.
 
Reporting to the Chief Product Officer you will be part of our Product Strategy team based in our Austin, Texas office.
 
 
What You’ll Be Doing - the day to day
 
You manage the planning and execution throughout the product lifecycle; market analysis, requirements gathering, ideation, getting stakeholder buy-in, decision making, ui/ux design, software development, go-to-market readiness with operations, sales and finance. You know how to manage by influence, listening to your constituents and guide towards a common goal. You consistently assess the value/why behind any action. You believe in our customers. You enjoy getting firsthand feedback from customers and knowing how your work impacts them directly.
 
· Make our customers' experience as amazing as possible using your creative problem-solving skills
· Gather and elaborate on product requirements from a variety of input streams from direct customer input through support channels, to steering committees, and product interlock requirements from our related product lines.
· Prioritize initiatives based on a multitude of variables: industry compliances, customer needs, sales drivers, technology changes, etc.
· Lead a product effort that accelerates migration of acquired customers into the ESO suite of products.
· Communicate product vision by highlighting proposed features and their business value.
· Interact with customers, steering committees, industry leaders and national associations on topics important to the business.
· Help define releases as a collection of new/incremental features, architectural improvements, and allocations for technical debt.
· Work with system architects to understand architectural work to assist with decision-making and sequencing of the key technological infrastructures to support your product.
· Assist in the creation of acceptance criteria to guide sprint and release execution.
· Integrate change management activities into go-to-market plans.
· Participate in continuous integration, production release management and solution validation.
· Contribute to retrospectives and evaluate returns on investment.
· Provide direct support and coaching to all levels of management as they help their direct reports.
 
Who You Are - the essentials 
 
· Experience in product management at a fast-growing software company
· Ability to understand the market, identify opportunities for value creation and build business cases to support investment
· Ability to prioritize and make tough decisions based on multiple criteria that optimize value
· Proven ability to manage details on multiple initiatives simultaneously
· Significant experience leading a successful, cross functional go to market effort
· Ability to balance priorities among the long-term vision and short-term execution of our products
· Strong communication skills, both written and spoken and like to have fun when working with co-workers, prospects and customers
· Build, develop and lead a team a product team that supports your product line
· History working collaboratively with design and development teams
· Experience using Salesforce, Atlassian and AHA! tools
 
Who You Are - the desirables 
 
· PMP Certification
· Agile Product Management Certification

Benefits & Perks
 
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks
 
About ESO
 
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our US offices and our Belfast, Northern Ireland office. 
 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 
 
All offers are contingent upon a successful background check. 
 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

11500 Alterra Parkway, Austin, TX 78758

What are ESO Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
ESO has a culture committee with representatives from multiple locations and functions, focused on promoting a positive culture and environment for all ESO employees.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
ESO is dedicated to inclusive recruitment and hiring to promote our commitment to diversity, inclusion and belonging.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
ESO employees can contribute up to $2700 annually to their FSA
Disability Insurance
ESO provides STD to all employees at no cost. This benefit covers up to 60% of an employee's weekly Salary if out on leave. Employees can also enroll in LTD voluntarily.
Dental Benefits
ESO has two dental plans to choose from, with each plan covering 100% preventative and diagnostic coverage. Our high dental plan also includes benefits for orthodontia.
Vision Benefits
The vision benefits plan covers eye exams with a $10 copay, and includes $150 allowance for glasses and contact lenses.
Health Insurance Benefits
ESO has five medical plans to choose from, including a $0 deductible plan, and a HDHP plan, which includes a HSA account for all enrollees.
Life Insurance
ESO provides Basic Life & AD&D at no cost to employees. Additional Voluntary Life insurance is equal up to $500,000, or five times an employee's annual salary. Spouse and Child Life also available.
Pet Insurance
Wellness Programs
ESO provides a $250 Health & Wellness reimbursement for all employees on an annual basis. This can be used for gym memberships, nutritionist appointments, exercise equipment and much more!
Team workouts
ESO's team fitness initiatives include employee led fitness groups.
Mental Health Benefits
ESO provides an Employee Assistance Program at no cost to employees. This includes unlimited telephone access to EAP professionals 24/7 and 6 face to face visits per calendar year.
Retirement & Stock Options Benefits
401(K)
Employees are eligible to enroll in ESO's 401(k) plan after six months of service. 401(k) will vest automatically for employees, with no additional waiting period after the initial six months.
401(K) Matching
ESO provides employees with a 401(k) matching plan managed by Human Interest. We match 2.5% of contributions up to 5% of an employee's annual gross pay.
Company Equity
Performance Bonus
ESO offers performance bonus plans to certain leadership positions.
Child Care & Parental Leave Benefits
Child Care Benefits
ESO offers a Dependent Care Flexible Spending account designed to help offset dependent care costs for children under age 13
Generous Parental Leave
ESO provides up to 10 weeks paid leave for birth & bonding or 4 weeks of leave for bonding only. We also provide a car seat and week of free meals for the new parent
Flexible Work Schedule
ESO provides employees with a flexible work schedule that includes flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of unpaid family medical leave.
Vacation & Time Off Benefits
Generous PTO
ESO employees receive between 20 and 30 days per year of paid time off based on years of service. This amount is prorated in the employee's first year.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
ESO hosts company outings periodically.
Game Room
ESO's game room includes Ping Pong, Pool Table, Video Games, Darts and a tv with streaming capabilities.
Stocked Kitchen
ESO has a fully stocked kitchen including unlimited snacks, coffee and sodas.
Happy Hours
Happy hours are hosted on occasion at the team's discretion or for the larger group.
Parking
ESO offers employees free onsite parking.
Fitness Subsidies
ESO will reimburse up to $250 per year for qualified health and wellness expenses such as gym memberships, yoga classes, smoking cessation, etc.
Professional Development Benefits
Lunch and learns
ESO hosts lunch and learn meetings on occasion.
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