Product Manager - Go To Market
As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2500+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Sprinklr is looking for a seasoned product manager who can fix tricky problems impacting our speed
and scale. Focusing on our Go-To-Market strategy and processes, you will work with key users from
different business groups to understand time-consuming internal processes, identify areas that have
opportunity to be improved and/or streamlined, and design solutions that meet the business need
and are reliable and scalable enough to work within the size and scope of the company. You are
passionate about solving problems through technology, highly organized, and have outstanding
analytical and communication skills.
No “brilliant jerks” allowed! We are a team who feed each other’s successes and take shared
responsibility for failures.
About the Role (what you’ll be doing)
● Partner with business stakeholders to understand their processes and data requirements to
come up with robust solutions that meet their objectives and desired outcomes
● Lead system implementation projects (requirements documentation, systems design, test
documentation/execution, issue identification and resolution)
● Drive the execution of all product lifecycle processes for Salesforce and all associated
platforms
● Develop and communicate the Go-To-Market product strategy and roadmap in collaboration
with members of the operations, marketing and sales teams.
● Contribute to and lead engagement with stakeholders throughout the business by facilitating
ongoing working groups
● Drive the functionality / design of next-gen Sales solutions with future needs, scalability and
industry-leading best-practices in mind
● Lead change management activities that include approvals by senior leaders and engaging
key stakeholders on changes. Proactively creates and update documents regarding
processes, workflows and related system activities
● Act as the Technical SME for all system activities related to our Go-To-Market initiatives
About You
● 7+ years relevant experience in an analyst / project management role
● 5+ years of enterprise application implementation experience of Salesforce and/or
Salesforce CPQ a plus
● Program Management experience and qualifications highly preferred
● Bachelor's degree in business, HR, technology or related field
● Expert knowledge of Google and Atlassian software suites.
● Experienced in troubleshooting and documenting issues, gaps, and resolutions
● You are highly self-motivated and determined to see projects to completion, regardless of
difficulty
● You are methodical and detail oriented.
● Once more: you are methodical and detail oriented
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact [email protected].