Product Manager, Platform at ThousandEyes (part of Cisco)

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About the role

The platform team is focused on building a scalable and easy to use platform to help support our customers, both internally and externally. As enterprises of all sizes migrate towards cloud based services for delivering and consuming business critical applications, there is a need for network telemetry that provides visibility even when traffic traverses disparate third party networks like Internet service providers, content delivery networks, distributed denial of service networks, and public cloud provider networks.

The ThousandEyes core platform team allows customers to productionalize their ThousandEyes environment, taking a horizontal view of all of the data collected by our product. This allows our customers to correctly triage network or application issues, visualize their network and application performance, plan for and manage their account usage, and seamlessly interface with other ITSM tools using our API and alerting platform. We collect data using agents, (cloud, enterprise, and endpoint) that serve as vantage points on the Internet, within customer’s private or public cloud networks, or on an end users device. 

You will be a key member of the platform product team, responsible for leading our revenue, usage, and account management product, as well as helping to lead the charge on our next generation API. This is a role that touches every part of the ThousandEyes product and requires working cross functionally with internal customers and stakeholders, as well as external customers.  

What you will do

  • Lead the development and launch of innovative platform features used daily by every customer, working directly with engineering and design
  • Understand and anticipate customer needs to drive product definition and positioning
  • Engage directly and regularly with customers to gain an in-depth understanding of their business processes and product needs, validate solutions and develop product champions
  • Perform competitive analysis and market research to guide product planning
  • Contribute to a long term product vision, roadmap and goals
  • Coordinate the deliverables of several development teams to meet roadmap goals
  • Work closely with Product Marketing, Sales and Customer Success to support the creation of customer-driven messaging, sales enablement tools and thought leadership materials to execute the go-to-market strategy

About you

  • Proven product management experience, with demonstrated success in product definition activities, ideally at an Enterprise SaaS company
  • Bachelor’s Degree in Computer Science or Engineering or equivalent technical experience
  • Experience with enterprise software products, and Internet Infrastructure products in particular
  • Knowledge of Internet Protocols (TCP/IP, HTTP, DNS, BGP)
  • Excellent verbal and written skills and the willingness to present and defend your ideas
  • Customer-focused, self-starter with high levels of initiative, commitment, and energy
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes (part of Cisco)

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Workplace Services Manager

How does the company support your career growth?

ThousandEyes truly values its employees and that was clear to me from day one. I always thought that transitioning out of sales would be impossible without an MBA, however the opportunity was afforded to me at ThousandEyes.

Charles

Customer Success Manager

How do your team's ideas influence the company's direction?

One of our Sales DNA principles is "no limits". We demonstrate exponential thinking, we dream big, inspire our peers and act as the spark for change. I would say this is a common theme / trait across the tribe.

Luvlynn

VP, Inside Sales

How would you describe the company’s work-life balance?

I believe ThousandEyes overall culture drives a positive work/life balance. Wellness is a DNA principle of ours, and it is truly taken to heart in all sense of the word. Top down, taking time away from work to spend quality time with family and/or doing what you love is encouraged and celebrated.

Doug

Account Management Director

What are ThousandEyes (part of Cisco) Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Excellent medical, dental, vision and life insurance. Gym discounts, wellness, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy friendly options (when we are in the office)!

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