About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Here, entrepreneurs, self-starters, great teammates, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you enjoy solving big problems and building new things, and if you’re all about using your talent for good, this is the place for you. 

What Your Days Will be Like:

The ideal Product Manager should be data-focused, diligent, and act with a sense of curiosity and vitality. He or she can intuitively understand customer needs and optimally empower teams to tackle customer problems. She or he should be flexible and able to jump from creating a product vision to immersing themselves in the implementation details. Lastly, the Product Manager should be collaborative, facilitating cross-functional alignment and decision making. You will:

• Talk to customers and other "voice of the customer" partners to understand needs and identify problems
• Define near- and mid-term product roadmaps
• Write, review and update product requirements, test cases and related documentation
• Meet with tech lead and other engineering team members to track development status and address any issues
• Meet with program manager to coordinate projects with larger, organization-wide goals and timelines
• Review and analyze the latest KPIs for active products under your purview

What You'll Be Working On: 

In this role, you will be a Product Manager for our Supply and Operations team — the products and systems that enable our relationships with all care providers in the Care.com ecosystem. These providers include individual caregivers (for both child care and senior care), daycare centers, senior assisted living centers, preschools, housekeeping services, kids activity providers, tutors, and more.

This role will be paired with backend engineering and data science teams to focus on launching and improving products related to match and fulfillment for our marketplace. These products serve multiple verticals and user experiences within care.com. This PM will need to enjoy and be adept at cross-functional collaboration with several other product and engineering teams to coordinate roadmaps and successful deliveries/launches. This role is a good fit for someone interested in improving data science and machine learning to optimize KPIs in sophisticated processes. It is not a unsuitable someone who wants to focus on building frontend user experiences with a heavy design/UX component.

Supply & Operations is a relatively new organization within Care.com that is both well-resourced and a high priority for the company as a whole. We are launching new, revenue-generating products, as well as maintaining and/or transitioning from legacy products. You’ll have a lot of responsibility and be encouraged to move quickly. We know this can be cliche, but it truly is a results-oriented, start-up-like environment within a larger company.

What You’ll Need to Succeed:

• Minimum 3 years of work experience in product management or in an engineering role that had significant product management responsibilities. Regardless, you should be comfortable and proficient collaborating closely with technical teams. Note the position will be leveled either as "Associate Product Manager" or "Product Manager" depending on the candidate’s level of experience.
• Ownership of metrics. This means developing and executing on a roadmap and defining and measuring success based on data.
• Guiding an agile, cross-functional product development team during the full lifecycle of development.
• Working with partners to understand product requirements and ensure successful product launches.
• Closely collaborating with Program Management and the Application Architect and Director of Engineering for Supply & Operations, more broadly, to help ensure we are efficiently building and deploying services to support all provider-related experiences at Care.com.
• You should be self-motivated, self-directed, and highly detail-oriented, without the need for a lot of direct supervision. We are a relatively small team of product managers and operate in a fast-paced, start-up-like environment.
• The engineering teams you have worked with used modern development tools and frameworks, e.g., REST, GraphQL, Amazon Lamdas, Kafka event streams, and micro-services, to deliver cross-platform solutions to multiple user-facing endpoints.
• Experience working for a tech company, preferably a marketplace, one that facilitates online-to-offline activity, or another business where supply/demand dynamics are essential.
• Experience developing product requirements and user interfaces.
• Proven ability to lead cross-functional teams, solve sophisticated problems, and produce high-quality results.
• Demonstrated ability to work with data analyst teams to inform product and solve user problems more efficiently
• Experience discovering and solving customer problems while keeping the broader business perspective in mind.

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please contact [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).