Product Manager, Supply & Operations at Care.com (Remote)

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About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding phenomenal care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

What Your Days Will be Like:

The ideal Product Manager should be data-driven, detail-oriented, and act with a sense of curiosity and urgency. He or she can intuitively understand customer needs and successfully empower teams to solve customer problems. She or he should be flexible and able to jump from crafting a product vision to immersing themselves in the implementation details. Lastly, the ideal candidate will be collaborative, facilitating cross-functional alignment and decision making. You will:

  • Talk to customers and other "voice of the customer" stakeholders to understand needs and identify problems
  • Define near- and mid-term product roadmaps, set goals using OKRs
  • Write, review and update product requirements, test cases, and related documentation
  • Meet with the tech lead and other engineering team members to supervise development status and address any issues
  • Meet with design/UX team members to share objectives and to collaborate on user experience
  • Meet with the program manager to coordinate projects with larger, organization-wide goals and timelines
  • Review and analyze the latest KPIs for active products under your purview

What You'll Be Working On: 

In this role, you will be a Product Manager for our Supply and Operations team — the products and systems that enable our relationships with care providers in the Care.com ecosystem. Care providers on our site include individual caregivers (for both child care and senior care), daycare centers, senior assisted living centers, preschools, housekeeping services, kids activity providers, tutors, and more.

This role focuses on individual caregivers, ensuring that they can easily join our site, become background checked to ensure safety, convey their skills and experience through their profile, search for job posts, connect with care seekers, and ultimately land a caregiving job. Our individual caregiver products serve multiple verticals and user experiences within care.com. This PM will have day-to-day interactions with other product managers on the core provider team, as well as development, design, program management, and occasionally other cross-functional groups including BI, support, marketing, and legal teams. This role is a good fit for someone interested in a mix of both front-end user experience and back-end product work, and for someone that wants to work on part of the core marketplace for the company.

Supply & Operations is a relatively new organization within Care.com that is both well-resourced and a high priority for the company as a whole. We are launching new, revenue-generating products, as well as maintaining and/or transitioning from legacy products. You’ll have a lot of responsibility and be encouraged to move quickly. We know this can be cliché, but it truly is an entrepreneurial, start-up-like environment within a larger company.

What You’ll Need to Succeed:

  • Minimum 3 years of work experience in product management or in an engineering role that had significant product management responsibilities. Regardless, you should be comfortable and proficient in collaborating closely with technical teams. Note the position will be leveled as "Associate Product Manager" or "Product Manager" depending on the candidate’s level of experience.
  • Ownership of metrics. This means developing and executing on a roadmap and defining and measuring success based on data.
  • Guiding an agile, cross-functional product development team during the full lifecycle of development.
  • Working with partners to understand product requirements and ensure successful product launches.
  • You should be self-motivated, self-directed, and highly detail-oriented, without the need for a lot of direct supervision. We are a relatively small team of product managers and operate in a fast-paced, start-up-like environment.
  • The engineering teams you have worked with used modern development tools and frameworks, e.g., REST, GraphQL, Amazon Lamdas, Kafka event streams, and micro-services, to deliver cross-platform solutions to multiple user-facing endpoints.
  • Experience working for a tech company, preferably a marketplace, one that facilitates online-to-offline activity, or another business where supply/demand dynamics are essential.
  • Experience developing product requirements and user interfaces.
  • Proven ability to lead cross-functional teams, solve complex problems, and produce high-quality results.
  • Proven ability to work with data science teams to inform product and solve user problems more efficiently
  • Experience discovering and solving customer problems while keeping the broader business perspective in mind.

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and acquire professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • GraphQL Languages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • KubernetesFrameworks
    • KafkaFrameworks
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • MailChimpEmail
    • ZoomInfoLead Gen

Location

Imagine how great it'll feel when you look out of the window and see the beautiful Barton Creek Greenbelt and downtown skyline!

What are Care.com Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Open door policy
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Austin Headquarters Location
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Care’s family care benefits are here to support you as you’re trying to
manage it all while caring for those you love, including yourself.

YOUR SUBSIDIZED BENEFITS INCLUDE:
- Care Membership
- Child & Adult Backup Care
- LifeMart
- LifeCare Specialists
- On Demand Tutoring
- HomePay
- Breastfeeding Support

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