Product Manager, Travel

| Austin
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CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 60+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the third year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing innovative technology options for businesses and our 5+ million members to help create a safer environment no matter where you go.

The Product Manager, Travel role is responsible for identifying, designing and executing on unique opportunities to change the travelers experience by iterating and expanding on our existing product suite to serve new consumers and scale our platform across the industry.

Ideal candidates possess vision, grit and attention to detail to make that vision a reality. You must enjoy engaging with customers and evangelizing their needs. You balance abstract strategic thinking with outstanding execution – holding yourself and your group accountable to delivering successful outcomes. You’re passionate about pioneering solutions for complex business problems at the leading consumer secure ID platform. You will innovate on new business models, new technologies and new opportunities. We’re looking for a metrics driven, self-starter who is obsessed with the art of the possible and relentless execution to join us in driving the impact of our platform.

In the role, you will work closely across stakeholders including internal business leaders, strategists and cross-functional product organization along with an ever-expanding partner network. You will be a partner to business owners helping envision revenue opportunities and business plans with the acumen to turn those plans into reality through a scalable extension of the CLEAR platform.

What You Will Do

  • Own a product surface within the overall Travel vertical at CLEAR
  • Drive alignment with internal stakeholders on the prioritization of key projects
  • Drive continuous improvement using data and metrics to identify issues and ways to improve the product
  • Develop thoughtful product strategies and execute plans to drive the platform forward
  • Analyze, determine and prioritize target customer, end-user, and internal stakeholder needs
  • Develop experiments and prototypes to better bring light to complex issues where data isn’t so accessible
  • Define and communicate a product roadmap aligned with company objectives, and supported by business cases, market research, customer data and competitive analysis
  • Collaborate with cross-functional stakeholders to build momentum and alignment, and shepherd product concepts through execution, validation and adoption
  • Ensure appropriate customer research, usability testing and rapid prototyping
  • Coordinate go-to-market launch and post-launch activities; gather customer feedback to validate that the product meets proposed metrics, and prioritize and deliver upon necessary iterations

Who You Are

  • 5+ years of product management experience, preferably in consumer focused roles
  • Passion for the intersection of hardware and software to create frictionless user experiences
  • Demonstrated track record building stakeholder relationships through outstanding communications and collaboration skills
  • You have a proven track record of owning the full agile product lifecycle
  • You take responsibility from inception to outcomes
  • You are customer focused and deeply understand the market and unmet needs
  • You are an excellent communicator who articulates the product strategy and roadmap, structure the problem at hand
  • You are a strategic thinker who understands business objectives and converts them into clear product plans, following through with execution
  • You understand how and when to say no leveraging qualitative and quantitative data to support your position
  • You are analytic and results orientated
  • You are driven, take initiative and motivate others
  • You are comfortable with ambiguity and challenge, thriving in a fast-paced environment
  • Bias towards action and shipping vs making things perfect
  • Growth mindset: self-aware of strengths and areas to develop

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • TypescriptFrameworks
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

We are in the heart of Downtown Austin near restaurants, bars, + so much more! Amenities include a rooftop patio, new lounges, and an attached garage.

An Insider's view of CLEAR

What projects are you most excited about?

Everyday I get to work on products that give time back to our customers; we leverage biometrics to let you be you so there’s less time spent in line. And as the technologies we use at Clear become more ubiquitous, we are on the forefront of ensuring the safety of our customers’ data and quality of their experience at every turn.

Kerry

Full Stack Engineer

What makes someone successful on your team?

Speaking up is the key to success on our team. There’s no need to break down silos because we don’t build them! Inclusivity and diversity are often HR terms. At CLEAR, we speak up. Everyone is heard. Everyone is included. Every voice matters. Every experience is valued. It is so refreshing to work somewhere that values speaking up!

Regunda

Director, Integrated Operations Center

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Director, Engineering - Travel

What are CLEAR Perks + Benefits

CLEAR Benefits Overview

As a customer-centric culture, our goals are driven by anticipating and solving for our customers’ needs. Considering our team members are the ones who make it happen every day, we are equally focused on our team members’ needs. We believe that leading a full life is the key to happiness and success.

Culture
Friends outside of work
Daily sync
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
CLEAR provides premium access to Care.com. When your regular care falls through during your scheduled work hours, CLEAR has you covered with backup care (up to 10 days/year) provided through Care.com.
Generous Parental Leave
Remote Work Program
As CLEAR prepares to return to office in the fall, we will be moving to a hybrid work model with flexible time split between the office and work-from-anywhere.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
CLEAR offers an ongoing membership with Metro Bike free to all corporate team members.
Company Outings
Free Daily Meals
CLEAR provides breakfast and lunch daily in our Austin office!
Parking
Our office building, Norwood Tower, has an attached parking garage.
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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